Unified Repairs Support

Shopify helpdesk app by Yity Apps·It is a repair software for E-commerce stores that allows your team to manage all repair tickets

Snapshot

3.90(7 reviews)#43of 196 inHelpdesk

Ongoing.AI tracks Unified Repairs Support daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskSurveys

Rating

3.90

7 reviews

Pricing

From $14/mo

freemium

Built for Shopify

No

Years live

4

launched May 12, 2022

Last updated

Jul 3, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#7#7#7#6#65.003.752.501.250.00May 28Jun 4Jun 11Jun 18Jun 25Total reviewsRating (0–5)
Unified Repairs Support added 0 reviews over the last 28 days.

Category rank over time

Where Unified Repairs Support sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#38#42#45#49#52May 28May 31Jun 4Jun 7Jun 11Unified Repairs Support · #49eesel · #48Growave · #51
Best position observed: #39. Unified Repairs Support slipped 3 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Unified Repairs Support sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#43

of 196 active apps

Review count percentile

78th

vs category siblings

Rating percentile

61th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What Unified Repairs Support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+15shopify_lastmod: 2026-06-05 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-26 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.90(7 reviews)
  • 75%positive6
  • 25%neutral2
  • 0%negative0

Popular mentions

  • missing features
  • pricing
  • form customization
  • file upload limits
  • localization

Top themes

  1. missing features1
  2. pricing1
  3. form customization1
  4. file upload limits1
  5. localization1

What merchants praise

“Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.”
LabJack · 5★ · 2023-01-30

Plans

Unified Repairs Support pricing tiers.

Free

Free

  • 10 Repair Requests
  • Customer Support Included
  • All features included*

Unlimited

$14.99/month

  • Unlimited Repair Requests
  • Customer Support Included
  • All features included*

Dedicated Server

$49.99/month

  • Unlimited Repair Requests
  • Dedicated Customer Support
  • Tailor the app as per your needs*
  • All features included*

Capabilities

What Unified Repairs Support can do.

The 8 capabilities Unified Repairs Support lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Helpdesk

Channels

3
  • Self-service
  • Help center
  • Contact form

Workflow automation

3
  • Response templates
  • Ticketing
  • Tagging

Surveys

Form customization

2
  • File upload
  • Templates

FAQ

Unified Repairs Support — frequently asked questions.

What is Unified Repairs Support on Shopify?
Unified Repairs Support is a Shopify app in the Helpdesk category. Unified Repair Support streamlines your repair operations with unlimited repair request creation and built-in customer registration. Manage request status flexibly with predefined options like "open," "repaired," and "completed," plus custom statuses tailored to your workflow. Create email templates to automate customer communications at each status stage. Automatically generate draft orders based on products used in the repair process. It averages 3.90 out of 5 across 7 merchant reviews on the Shopify App Store.
How much does Unified Repairs Support cost?
Unified Repairs Support offers a free plan and 2 paid plans starting at $14/month and going up to $49.99/month. The free plan includes 10 Repair Requests, Customer Support Included, and All features included*. The paid plans unlock advanced features beyond what's available on the free tier.
Is Unified Repairs Support free?
Yes — Unified Repairs Support offers a free plan alongside paid options. The free plan includes 10 Repair Requests, Customer Support Included, and All features included*. Paid plans start at $14/month for advanced features.
When was Unified Repairs Support launched?
Unified Repairs Support launched on May 12, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 7 merchant reviews.
Is Unified Repairs Support Built for Shopify?
Unified Repairs Support does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Unified Repairs Support alternatives?
Merchants commonly compare Unified Repairs Support with Powerful Contact Form Builder, Hulk Contact Form Builder, Tidio, and Redo. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Powerful Form

Powerful Contact Form Builder

4.90★2,307

HulkApps

Hulk Contact Form Builder

4.80★1,872

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666
Browse more inAll Helpdesk apps All Surveys apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Unified Repairs Support.

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Prefer the source? View Unified Repairs Support on the Shopify App Store ↗