AgentZena

Shopify helpdesk app by konnectbio, Inc·Not a Chatbot. Your Complete AI Customer Support Agent.

Snapshot

4.50(2 reviews)#66of 196 inHelpdesk

Ongoing.AI tracks AgentZena daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

4.50

2 reviews

Pricing

From $125/mo

free_trial

Built for Shopify

No

Years live

0

launched Sep 16, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where AgentZena sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#66

of 196 active apps

Review count percentile

66th

vs category siblings

Rating percentile

65th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What AgentZena has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-06-10 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-30works_with: Shopify Admin → noneJun 13, 26Jun 23, 26Jul 4, 26

Works With · Jul 2

Shopify Admin → none

Shopify Lastmod · Jul 1

2026-06-18 → 2026-06-30

Shopify Lastmod · Jun 19

2026-06-16 → 2026-06-18

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.50(2 reviews)
  • 100%positive2
  • 0%neutral0
  • 0%negative0

Top themes

    Plans

    AgentZena pricing tiers.

    Starter

    $125/month

    • Calls included: 400
    • Cost per call: $0.30

    Scale

    $250/month

    • Calls included: 1000
    • Cost per call: $0.25

    Pro

    $450/month

    • Calls included: 2000
    • Cost per call: $0.22

    Enterprise

    $950/month

    • Calls included: 4800
    • Cost per call: $0.20

    Capabilities

    What AgentZena can do.

    The 6 capabilities AgentZena lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    3
    • Chatbot
    • Help center
    • FAQs

    Workflow automation

    3
    • AI responses
    • Order tracking
    • Multi-language

    FAQ

    AgentZena — frequently asked questions.

    What is AgentZena on Shopify?
    AgentZena is a Shopify app in the Helpdesk category. AgentZena is the fastest true AI customer support agent built exclusively for Shopify. Unlike generic chat apps, AgentZena connects directly to your store’s data in real-time to deliver instant answers about products, orders, shipping tracking, refunds and inventory. Built for growth-focused merchants, AgentZena turns service into a revenue driver with unlimited agents, enterprise automation, and every feature included—the premium choice for Shopify brands seeking speed, scale, and impact. It averages 4.50 out of 5 across 2 merchant reviews on the Shopify App Store.
    How much does AgentZena cost?
    AgentZena has 4 paid plans on the Shopify App Store, starting at $125/month and going up to $950/month.
    Is AgentZena free?
    No, AgentZena is a paid Shopify app. Plans start at $125/month on the Shopify App Store.
    When was AgentZena launched?
    AgentZena launched on September 16, 2025. In that time it has gathered 2 merchant reviews.
    Is AgentZena Built for Shopify?
    AgentZena does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best AgentZena alternatives?
    Merchants commonly compare AgentZena with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running AgentZena.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track AgentZena — free Start free

    Prefer the source? View AgentZena on the Shopify App Store ↗