Salesforce Live Agent / Embedded Service Chat alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 46 running Salesforce Live Agent / Embedded Service Chat. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 5,782 | -25 | Shopify | 2% | 4.3 | Free trial available |
 Zendesk | 3,533 | +8 | Magento (Adobe Commerce) | — | — | — |
 Intercom | 552 | -3 | Shopify | — | — | — |
 Chaty Chat Buttons & WhatsApp | 5,009 | +185 | WooCommerce | — | 4.9 | Free plan available |
 Tidio | 3,225 | +75 | Shopify | — | — | — |
 Chatty AI Chatbot & Live Chat | 1,431 | +1 | Shopify | — | 4.9 | Free plan available |
 Richpanel | 651 | +3 | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 582 | -1 | Shopify | — | 4.4 | Free trial available |
 Zipchat AI Chatbot & Live Chat | 440 | +10 | Shopify | — | 4.9 | Free plan available |
 Smartsupp | 395 | +4 | WooCommerce | — | — | — |
| Zoko | 284 | -2 | Shopify | — | — | — |
| Freshchat | 251 | -21 | Shopify | — | — | — |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Salesforce Live Agent / Embedded Service Chat alternatives are Gorgias, Chaty Chat Buttons & WhatsApp, Zendesk, Tidio.
Gorgias is the most widely adopted Salesforce Live Agent / Embedded Service Chat alternative we track — observed on 5,782 ecommerce stores, versus 46 running Salesforce Live Agent / Embedded Service Chat.
Chaty Chat Buttons & WhatsApp gained the most confirmed installs over the last 30 days among the alternatives we track (+185 net confirmed stores).
Chaty Chat Buttons & WhatsApp holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 306 reviews.
Gorgias, Chaty Chat Buttons & WhatsApp, Chatty AI Chatbot & Live Chat advertise a free plan or free tier.