Salesforce Live Agent / Embedded Service Chat alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 29 running Salesforce Live Agent / Embedded Service Chat. Adoption, platform split and growth, not vendor claims.
Every Salesforce Live Agent / Embedded Service Chat alternative, side by side
Ordered by relevance to Salesforce Live Agent / Embedded Service Chat · 30d net counts confirmed adds/removals only · overlap = share of Salesforce Live Agent / Embedded Service Chat stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,929 | +13 | Shopify | — | — | — |
 Zendesk | 1,761 | +2 | Shopify | — | — | — |
 Intercom | 304 | — | Shopify | — | — | — |
 Richpanel | 431 | — | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 356 | — | Shopify | — | 4.3 | Free trial available |
 Chaty Chat Buttons & WhatsApp | 241 | +2 | WooCommerce | — | 4.9 | Free plan available |
 Zipchat AI Chatbot & Live Chat | 214 | — | Shopify | — | 5.0 | Free plan available |
| Freshchat | 209 | — | Shopify | — | — | — |
| Zoko | 193 | — | Shopify | — | — | — |
 Tidio | 130 | +3 | Shopify | — | — | — |
 Gladly: AI Customer Support | 117 | — | Shopify | — | 4.7 | Free to install |
 iAdvize: AI Shopping Assistant | 90 | — | Shopify | — | 5.0 | Free plan available |
Fastest-growing Salesforce Live Agent / Embedded Service Chat alternatives
Confirmed net stores added over the last 30 days — observed changes, not new coverage
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Salesforce Live Agent / Embedded Service Chat alternatives are Gorgias, Zendesk, Richpanel, Re.