Salesforce Live Agent / Embedded Service Chat usage & market intelligence
OngoingAI has observed Salesforce Live Agent / Embedded Service Chat on 46 ecommerce stores across 5 platforms.
Compare Salesforce Live Agent / Embedded Service Chat alternativesLast checked Sep 12, 2026
| Store | Traffic rank | Cohort |
|---|---|---|
| #57,048 | Top 100K | |
| #57,610 | Top 100K | |
| #59,834 | Top 100K | |
| #107,475 | Top 250K | |
| #126,497 | Top 250K | |
| #137,571 | Top 250K | |
| #140,164 | Top 250K | |
| #161,206 | Top 250K | |
| #166,768 | Top 250K | |
| #244,350 | Top 250K |
Showing 10 of 46 stores we track running Salesforce Live Agent / Embedded Service Chat.
Get the full list
Klaviyo14 stores
Magento (Adobe Commerce)12 stores
WordPress12 stores
OneTrust11 stores
WooCommerce10 stores
New Relic Browser9 stores
Hotjar6 stores
Frequently asked questions
Not currently — across the stores we observe, 11 more confirmed removals than installs over the past 90 days.
High-ranked stores where we've observed Salesforce Live Agent / Embedded Service Chat include usconcealedcarry.com, cubcadet.com, dooney.com, lh360.com, evolutionpowertools.com. We track 46 stores running it in total.
Stores running Salesforce Live Agent / Embedded Service Chat most often also run Klaviyo, Magento (Adobe Commerce), WordPress.
Common alternatives to Salesforce Live Agent / Embedded Service Chat include Zendesk, Gorgias, Intercom.
Salesforce Live Agent / Embedded Service Chat's observed install base spans Shopify (48%), Magento (Adobe Commerce) (26%), WooCommerce (22%).