OngoingAI

Usage & market intelligence

Observed on 888 ecommerce stores.

Across 12,283 tracked stores, adoption rose from <0.1% to 0.3% over a 30-day comparison.

View storesWatch for changes
Stores observed
888
Ecommerce stores where OngoingAI has observed it
Shopify adoption
100%
886 Shopify stores
Shopify rating
5.0 ★
553 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 22 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days3512▲ +23446
Last 90 days3715▲ +22589

Newly observed counts first appearances of Zigpoll Customer Surveys in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.97average· 516 reviews analyzed· 482 with written feedback
98% 5★0% ≤3★

48% of attributable reviewers are United States merchants. 10% had used the app for a year or more when they reviewed.

The developer replies to 0% of reviews overall and 100% of critical ones.

Recent sentiment holds steady at 4.93, in line with the 4.97 lifetime average.

Rating · last 90d
4.93
Recent direction
Replies to reviews
0%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
10%
Using 1yr+ at review
Top merchant markets
United States 48%United Kingdom 8%Germany 8%Australia 6%Canada 5%
Tenure when reviewed
under a day 10%days 45%months 35%a year or more 10%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Zigpoll Customer Surveys adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Zigpoll Customer Surveys
Shopify
x
WooCommerce
x
BigCommerce
x
Magento (Adobe Commerce)
x
Notable stores using Zigpoll Customer Surveys
Observed installs, highest-ranked first
StoreTraffic rankCohort
mydigitalstore.mars.com
#18,878Top 25K
bricobravo.com
#21,200Top 25K
store.betterme.world
#28,005Top 50K
boden.com
#30,904Top 50K
npg.games
#43,685Top 50K
awaytravel.com
#48,161Top 50K
karllagerfeld.com
#50,296Top 100K
prodirectsport.com
#57,426Top 100K
revibe.me
#60,375Top 100K
revibe.co.za
#67,623Top 100K

Showing 10 of 888 stores we track running Zigpoll Customer Surveys.

Get the full list
Pricing
Free plan available
Lite
Free
  • • 50 responses / mo
  • • Weekly AI insights
  • • Unlimited surveys
  • • Multi-language
  • • Export survey data
Standard
$39/month
or $348/year and save 26%
  • • 200 responses / mo
  • • Weekly AI insights
  • • Unlimited surveys
  • • Multi-language
  • • Export survey data
Advanced
$129/month
or $1,164/year and save 25%
  • • 600 responses / mo
  • • Weekly AI insights
  • • Unlimited surveys
  • • Multi-language
  • • Export survey data
Premier
$399/month
or $3,588/year and save 25%
  • • Unlimited responses / mo
  • • Weekly AI insights
  • • Unlimited surveys
  • • Multi-language
  • • Export survey data
What does Zigpoll Customer Surveys do?

Post-purchase, attribution, NPS, exit-intent, email and SMS surveys for Shopify. See how customers found you and why they buy. Free plan available.

  • "How did you hear about us?" surveys with revenue and AOV by marketing channel
  • Exit-intent, product page and cart surveys that show why shoppers don't buy
  • NPS and CSAT surveys by email, SMS, survey link and Shopify POS
  • AI sorts open-ended answers into themes and sends weekly insight reports
  • Sync to Klaviyo, Shopify Flow, Google Sheets and more, plus API and MCP access

Features

SurveysConditional logicCustom stylesDrag-and-drop editorEmbedded formsFile uploadTemplatesMulti-pagePop-upsReal-time editingSchedulingMulti-languageCustomer satisfactionMarket researchNet Promoter Score (NPS)Product feedbackPost-purchaseAttributionSMSEmailData exportAnalyticsCustomer segmentsActivity trackingEvent trackingSegmentationVisitor IPAI insightsMarketing attributionPurchase trackingUTM trackingAbandoned cartAnalytics dashboardCustom dashboardsBenchmarkingCustom reportsReport schedulingNotifications
Review history
Daily review count on the Shopify App Store
553+45 · 30d~1.5/day· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Surveys
    #3
  • Analytics
    #7▲2

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Surveys on the App Store
Rank by reviews
#1 of 115
Review percentile
100th
Rating percentile
100th
On the App Store
7.4 yrs
Commonly used with
Share of Zigpoll Customer Surveys stores that also run each app
Klaviyo
x
Microsoft Clarity
x
Judge.me
x
Triple Whale
x
Instafeed (Mintt Studio)
x
Kaching Bundles
x
Shopify Forms
x
Shopify Inbox
x
Competitors
Alternatives buyers weigh against Zigpoll Customer Surveys
See the full Zigpoll Customer Surveys alternatives comparison
Compare Zigpoll Customer Surveys head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Zigpoll Customer Surveys
CheckoutCustomer accountsShopify POSShopify FlowActiveCampaignGoogle AnalyticsGoogle SheetsGorgiasKlaviyoMailchimp
Apps similar to Zigpoll Customer Surveys
The App Store's own "more apps like this" for Zigpoll Customer Surveys
Fairing Post Purchase Surveys
5.0(195)

Free plan available

Grapevine Post Purchase Survey
5.0(226)

Free trial available

KNO Post Purchase Surveys
4.9(117)

Free trial available

Frequently asked questions

Post-purchase, attribution, NPS, exit-intent, email and SMS surveys for Shopify. See how customers found you and why they buy. Free plan available. It's a surveys tool for ecommerce stores.