Chat · refreshed

6 Gorgias alternatives Shopify merchants actually use.

Picked from the live Shopify App Store catalog by shared category and review density — ranked by review count so the biggest credible alternatives surface first. Every figure on this page is pulled fresh from our live index; nothing is paraphrased from a vendor deck.

What you’re replacing

Gorgias: AI, Helpdesk & Chat

by Gorgias Inc. · Leading AI-powered conversational commerce platform for brands

Rating
4.20
Reviews
663
Pricing
$10/mo
See the full Gorgias report

Why merchants explore alternatives

Customer-support is the most-cited friction.

Topics that appear most in lower-rated Gorgias reviews. Pulled from 150 negative-leaning review mentions in our review corpus. Not the whole story — most merchants are satisfied — but the friction these signal is where alternatives earn the click.

  • customer-support79 mentions
  • pricing29 mentions
  • ease-of-use13 mentions
  • onboarding12 mentions
  • performance9 mentions
  • bug8 mentions

The shortlist

Credible alternatives, ranked.

Shopify apps that share at least one category with Gorgias, ordered by review count. Each card shows the topic that app is uniquely known for relative to Gorgias.

  6. #6 · Redo Tech, Inc

    Redo

    Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout

    Rating
    5.00
    Reviews
    673
    From
    $10/mo

    Uniquely known for vs Gorgias

    —

    Overlap

    Helpdesk
    See full report →App Store ↗

Methodology

How the shortlist is built.

Ratings, review counts, pricing, “Built for Shopify”, and category memberships come from the live Shopify App Store listing — the same data merchants see, refreshed daily by Ongoing.AI’s crawler. The shortlist is every active app that shares at least one category with Gorgias, ranked by review count and excluding apps from the same developer. Pain points come from review topics on lower-rated reviews of the subject app. “Uniquely known for” is the top topic present in an alternative’s review corpus but not in the subject’s top topics. Snapshot generated .

Find the brands running each.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the list of merchants on Gorgias, watch them churn off, and reach out the day they install the alternative.

Track Gorgias — free See the full Gorgias report →