Shopify app comparison · updated Aug 25, 2026
Okendovs
Trustpilot
Compare Okendo and Trustpilot for Shopify product reviews using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Okendo
Okendo: Reviews & Loyalty
Grow faster with AI-enabled community marketing apps from Okendo.
- Rating
- 4.90
- Reviews
- 1,326
- Review growth · 30d
- +11 · +0.8%
- Pricing
- Free plan available
- Years on Shopify
- 8
- Stores observed
- 1,942
Trustpilot
Trustpilot
Drive more traffic and sales with customer feedback shoppers trust.
- Rating
- 2.90
- Reviews
- 14
- Review growth · 30d
- +3 · +27.3%
- Pricing
- Free plan available
- Years on Shopify
- 0
- Stores observed
- 8,612
Our read
- Ratings
- Okendo higher (4.90 vs 2.90)
- Review growth
- Trustpilot faster (+27.3% vs +0.8%)
- Review depth
- Okendo 88.5× more reviews
- Adoption
- Trustpilot larger (8,612 vs 1,942)
OngoingAI's data favors Trustpilot on observed Shopify adoption (8,612 vs 1,942 stores), with faster recent review growth.
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Okendo | Trustpilot | Difference |
|---|---|---|---|
| Rating | 4.90 | 2.90 | Okendo +2.00 |
| Reviews | 1,326 | 14 | Okendo 88.5× |
| Review growth · 30d | +11 · +0.8% | +3 · +27.3% | Trustpilot faster |
| Listed pricing | Free plan available | Free plan available | Not directly comparable |
| Years on Shopify | 8 | 0 | Okendo +8y |
| Stores observed | 1,942 | 8,612 | Trustpilot leads |
Which fits your requirements?
Choose by what you actually need.
Choose Okendo if…
- You need photo reviews
- You need video reviews
- You need voting
- A higher App Store rating is a priority
Choose Trustpilot if…
- Recent review-growth signals matter to you
- A larger observed Shopify footprint is reassuring
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
33% of listed capabilities overlap.
These apps cover largely the same ground. The decision material is what each lists that the other doesn’t.
Okendo only
27
- Photo reviews
- Video reviews
- Voting
- Badges
- Media galleries
- Tabs or sidebars
- Q&A
- Product grouping
- SMS requests
- Forms
- Surveys
- Promotions
- Referrals
- Import and export
- Review migration
- Review syndication
- Custom requests
- Loyalty and rewards
- Reward programs
- VIP tiers
- Points
- Discounts
- Coupons
- Gifts
Trustpilot only
0
Nothing Trustpilot lists that Okendo doesn't.
Show 13 shared capabilities
- Product reviews
- Testimonials
- Star ratings
- Carousels
- Grid layout
- All reviews page
- Top reviews
- Review highlights
- Review summaries
- Filtering
- Rich snippets
- Email requests
- Automations
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Okendo
1,942
stores observed
Skews Shopify · 100%
Trustpilot
8,612
stores observed
Skews Shopify · 64%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings, review counts and 30-day review growth, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Okendo and Trustpilot.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Aug 25, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Okendo or Trustpilot, follow stack changes, and see when a store installs, removes, or replaces an app.