Shopify app comparison · updated Sep 16, 2026
Okendo vs Trustpilot
Compare Okendo and Trustpilot for Shopify product reviews using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Okendo
Okendo: Reviews & Loyalty
Grow faster with AI-enabled community marketing apps from Okendo.
- Rating
- 4.80
- Reviews
- 1,423
- Review growth · 30d
- +106 · +8.0%
- Pricing
- Free plan available
- Years on Shopify
- 8
- Stores observed
- 2,784
Trustpilot
Trustpilot
Drive more traffic and sales with customer feedback shoppers trust.
- Rating
- 2.70
- Reviews
- 17
- Review growth · 30d
- +3 · +21.4%
- Pricing
- Free plan available
- Years on Shopify
- 0
- Stores observed
- 14,045
Our read
Trustpilot has the stronger observed market footprint in OngoingAI's data — it appears on 5.0× more tracked stores. Ratings and recent review growth are closer.
- Rating
- Okendo leads4.8 vs 2.7
- Review growth
- Trustpilot faster+21.4% vs +8.0%
- Review depth
- Okendo79.1× more reviews
- Observed adoption
- Trustpilot5.0× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Okendo leads total reviews and is adding them fastest over the tracked window.
Reviews each app has gained since the start of this tracking window. · Tracking window · Aug 18 – Sep 15, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Okendo | Trustpilot | Difference |
|---|---|---|---|
| Rating | 4.80 | 2.70 | Okendo +2.10 |
| Reviews | 1,423 | 17 | Okendo 79.1× |
| Review growth · 30d | +106 · +8.0% | +3 · +21.4% | Trustpilot faster |
| Listed pricing | Free plan available | Free plan available | Not directly comparable |
| Years on Shopify | 8 | 0 | Okendo +8y |
| Stores observed | 2,784 | 14,045 | Trustpilot leads |
Which fits your requirements?
Choose by what you actually need.
Choose Okendo if…
- You need photo reviews
- You need video reviews
- You need voting
- A higher App Store rating is a priority
Choose Trustpilot if…
- Recent review-growth signals matter to you
- A larger observed Shopify footprint is reassuring
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
What Okendo and Trustpilot each do that the other doesn’t.
They cover largely the same ground — 33% of listed capabilities overlap. The decision material is the rest: what each lists that the other doesn’t.
Okendo only
27
- Photo reviews
- Video reviews
- Voting
- Badges
- Media galleries
- Tabs or sidebars
- Q&A
- Product grouping
- SMS requests
- Forms
- Surveys
- Promotions
- Referrals
- Import and export
- Review migration
- Review syndication
- Custom requests
- Loyalty and rewards
- Reward programs
- VIP tiers
- Points
- Discounts
- Coupons
- Gifts
Trustpilot only
0
Nothing Trustpilot lists that Okendo doesn't.
13 shared capabilities
- Product reviews
- Testimonials
- Star ratings
- Carousels
- Grid layout
- All reviews page
- Top reviews
- Review highlights
- Review summaries
- Filtering
- Rich snippets
- Email requests
- Automations
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Okendo
2,784
stores observed
Skews Shopify · 100%
Trustpilot
14,045
stores observed
Skews Shopify · 66%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings and review counts, rating distribution, developer reply rates, reviewer tenure and geography, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Okendo and Trustpilot.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Sep 16, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Okendo or Trustpilot, follow stack changes, and see when a store installs, removes, or replaces an app.