Shopify app comparison · refreshed
Tidio vs Zendesk AI Agent By Adelante
Two Shopify apps in the chat category, compared on the dimensions merchants actually weigh: ratings, review momentum, pricing, customer-support sentiment, bugs, and what reviewers uniquely call out. Built from 1,288 live Shopify App Store reviews.
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
- Rating
- 4.70
- Reviews
- 1,285
- Δ reviews · 49d
- +45
- Δ rating · 49d
- +0.00
- Pricing
- From $29/mo
- Built for Shopify
- No
Adelante LTD
Zendesk AI Agent By Adelante
Done-for-you AI agent that resolves 80%+ of Zendesk tickets using live orders + policy data.
- Rating
- 5.00
- Reviews
- 3
- Δ reviews · 28d
- +1
- Δ rating · 28d
- +0.00
- Pricing
- From $99/mo
- Built for Shopify
- No
Scorecard
The decision, by the numbers.
Each row reads directly from the live App Store listing and the observed review-stats history. No editorialising on top.
Trajectory
Momentum and risk profile.
Review momentum
Reviews gained since first observed snapshot · past 49d
Star distribution
Share of reviews at each star tier — wider 1- and 2-star bands read as a fatter tail of negative experiences.
Tidio
1,285 reviews
Zendesk AI Agent By Adelante
3 reviews
Feature footprint
How similar are these apps, really?
Every capability tag both apps list on the Shopify App Store, mapped into shared ground and side-specific edges. Same taxonomy on both sides — Shopify’s own.
Tidio only
38
Shared
18
Zendesk AI Agent By Adelante only
1
Capabilities by Shopify category
61 · 19 total
Automated responses
Chat
Real-time messaging
Chat
Workflow automation
Helpdesk
Customization
Chat
Channels
Helpdesk
Tidio only
38
- Video calls
- Social media
- File upload
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
- Cart recovery
- Cross-sell
- Upsell
- Surveys
- Send transcript
- Color and font
- Chat window
- Chat buttons
- Chatbot
- Self-service
- Help center
- Contact form
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-store
- Analytics
- Reports
Shared
18
- AI chatbots
- Live chat
- Email chat
- Multi-language
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Emojis and stickers
- Business hours
- Welcome messages
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Zendesk AI Agent By Adelante only
1
- SMS
Side-by-side by axis
What merchants actually say.
Semantic search across the review corpus, bucketed by sentiment, with the strongest positive and negative quotes per side.
customer support
Tidio
95% positive · avg rating 4.75
“Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales”
“I can't find any really people for customer support anymore, when i meeting some questions what i can do just delete it, really stupid design”
Zendesk AI Agent By Adelante
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
pricing
Tidio
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
Zendesk AI Agent By Adelante
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
ease of use
Tidio
100% positive · avg rating 4.92
“Very easy to use and my customers love it! they are quick to help if I have any questions as well.”
Zendesk AI Agent By Adelante
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
onboarding
Tidio
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
Zendesk AI Agent By Adelante
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
bugs
Tidio
100% positive · avg rating 5.00
No standout quotes yet — corpus is still warming.
Zendesk AI Agent By Adelante
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
performance
Tidio
100% positive · avg rating 4.75
No standout quotes yet — corpus is still warming.
Zendesk AI Agent By Adelante
0% positive · avg rating —
No standout quotes yet — corpus is still warming.
What each is known for
Themes reviewers raise.
The topics that surface most across reviews — the shared backbone and what each app is uniquely known for.
Tidio
- customer-support2
- pricing2
- bug-notifications1
- performance1
- refund-policy1
- onboarding1
- product-knowledge1
- billing1
Uniquely customer-support · pricing · bug-notifications · performance · refund-policy · onboarding · product-knowledge · billing · auto-upgrade
Zendesk AI Agent By Adelante
Same Shopify categories
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and the “Built for Shopify” flag come from the live Shopify App Store listing — refreshed daily. Trend deltas compare the snapshot from 365 days ago against today. Sentiment counts and quotes are derived from semantic search across the live review corpus, bucketed by rating sign — every quote on this page is a real review, not a paraphrase. Snapshot generated .
Watch the next stack change as it happens.
Ongoing.AI tracks every Shopify brand’s app stack daily. Find the merchants running Tidio or Zendesk AI Agent By Adelante, and the moment they switch.