ZigZag Returns & Exchanges
Shopify returns and exchanges app by ZigZag Global Ltd·Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds
Snapshot
Ongoing.AI tracks ZigZag Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.80
200 reviews
Pricing
From $20/mo
free_trial
Built for Shopify
No
Years live
8
launched Dec 18, 2017
Last updated
Jul 9, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
-2
28-day Δ
-3
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where ZigZag Returns & Exchanges sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →
Catalog position
Where ZigZag Returns & Exchanges sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#13
of 188 active apps
Review count percentile
94th
vs category siblings
Rating percentile
57th
vs category siblings
Years on App Store
8
since 2017
Listing change cadence
What ZigZag Returns & Exchanges has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 10
2026-07-08 → 2026-07-09
Shopify Lastmod · Jul 9
2026-07-07 → 2026-07-08
Categories · Jul 8
Returns and exchanges (+1 more) → Returns and exchanges (+1 more)
Reviews
What merchants are saying
- 94%positive237
- 2%neutral4
- 5%negative12
Top themes
What merchants praise
“An excellent app which allows us to give our customers a professional returns process. Easy to use, easy to monitor and streamline our process. Courteous and professional staff who responded well to suggestions and made some changes to the dashboard for me!”
What merchants complain about
“APP IS NOT WORKING!!!! I rely a lot on this application and it's not working right now. Please fix the issue asap or inform us if you are not working anymore.”
Plans
ZigZag Returns & Exchanges pricing tiers.
Silver
$20/month
- Everything in Free plus:
- 100 returns incl. + extras pay-as-you-go
- International returns back to UK
- Branded, customisable returns portal
- Unlimited return reasons
- Gift cards
Gold
$50/month
- Everything in Silver plus:
- 300 returns incl. + extras pay-as-you-go
- Automated returns and refunds
- Configurable exchanges
- Holiday return window
Platinum
$199/month
- Everything in Gold plus:
- 500 returns incl. + pay-as-you-go
- Exchanges across variants and categories
- Shop Now swaps on higher-value
- Shop Later incentives with bonus credit
Capabilities
What ZigZag Returns & Exchanges can do.
The 27 capabilities ZigZag Returns & Exchanges lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Returns and exchanges
Return options
6- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- Gift cards
- Store credit
Return management
12- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Analytics
Shipping
Labels and packaging
5- Label creation
- Label customization
- Return labels
- Order sync
- Carrier selection
Managing shipments
4- Order sync
- Real-time tracking
- Email notifications
- Shipping analytics
FAQ
ZigZag Returns & Exchanges — frequently asked questions.
What is ZigZag Returns & Exchanges on Shopify?
How much does ZigZag Returns & Exchanges cost?
Is ZigZag Returns & Exchanges free?
When was ZigZag Returns & Exchanges launched?
Is ZigZag Returns & Exchanges Built for Shopify?
What are the best ZigZag Returns & Exchanges alternatives?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running ZigZag Returns & Exchanges.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View ZigZag Returns & Exchanges on the Shopify App Store ↗