ZigZag Returns & Exchanges

Shopify returns and exchanges app by ZigZag Global Ltd·Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds

Snapshot

4.80(202 reviews)#13of 180 inReturns and exchanges

Ongoing.AI tracks ZigZag Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchangesShipping

Rating

4.80

202 reviews

Pricing

From $20/mo

free_trial

Built for Shopify

No

Years live

8

launched Dec 18, 2017

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+0

28-day Δ

-2

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

2042042032022025.003.752.501.250.00May 28Jun 5Jun 13Jun 21Jun 30Total reviewsRating (0–5)
ZigZag Returns & Exchanges lost 2 reviews over the last 28 days.

Category rank over time

Where ZigZag Returns & Exchanges sits day-by-day in Returns and exchanges.

Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →

#31#36#42#47#52May 28May 31Jun 4Jun 8Jun 12ZigZag Returns & Exchanges · #42iF Returns & Exchanges · #41toern ‑ Returns & Withdrawal · #43
Best position observed: #41. ZigZag Returns & Exchanges climbed 2 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where ZigZag Returns & Exchanges sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#13

of 180 active apps

Review count percentile

93th

vs category siblings

Rating percentile

56th

vs category siblings

Years on App Store

8

since 2017

Listing change cadence

What ZigZag Returns & Exchanges has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+16shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-15description: With ZigZag Returns & Exchanges,… → With ZigZag Returns & Exchanges,…shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.80(202 reviews)
  • 94%positive237
  • 2%neutral4
  • 5%negative12

Top themes

    What merchants praise

    “An excellent app which allows us to give our customers a professional returns process. Easy to use, easy to monitor and streamline our process. Courteous and professional staff who responded well to suggestions and made some changes to the dashboard for me!”
    Afinepairofshoes · 5★

    What merchants complain about

    “APP IS NOT WORKING!!!! I rely a lot on this application and it's not working right now. Please fix the issue asap or inform us if you are not working anymore.”
    2segypt · 1★

    Plans

    ZigZag Returns & Exchanges pricing tiers.

    Silver

    $20/month

    • Everything in Free plus:
    • 100 returns incl. + extras pay-as-you-go
    • International returns back to UK
    • Branded, customisable returns portal
    • Unlimited return reasons
    • Gift cards

    Gold

    $50/month

    • Everything in Silver plus:
    • 300 returns incl. + extras pay-as-you-go
    • Automated returns and refunds
    • Configurable exchanges
    • Holiday return window

    Capabilities

    What ZigZag Returns & Exchanges can do.

    The 24 capabilities ZigZag Returns & Exchanges lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Returns and exchanges

    Return options

    6
    • Automated refunds
    • Manual refunds
    • Exchanges
    • Replacements
    • Gift cards
    • Store credit

    Return management

    11
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return tracking
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Analytics

    Shipping

    Labels and packaging

    4
    • Label creation
    • Label customization
    • Return labels
    • Carrier selection

    Managing shipments

    3
    • Real-time tracking
    • Email notifications
    • Shipping analytics

    FAQ

    ZigZag Returns & Exchanges — frequently asked questions.

    What is ZigZag Returns & Exchanges on Shopify?
    ZigZag Returns & Exchanges is a Shopify app in the Returns and exchanges category. With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks. It averages 4.80 out of 5 across 202 merchant reviews on the Shopify App Store.
    How much does ZigZag Returns & Exchanges cost?
    ZigZag Returns & Exchanges has 2 paid plans on the Shopify App Store, starting at $20/month and going up to $50/month.
    Is ZigZag Returns & Exchanges free?
    No, ZigZag Returns & Exchanges is a paid Shopify app. Plans start at $20/month on the Shopify App Store.
    When was ZigZag Returns & Exchanges launched?
    ZigZag Returns & Exchanges launched on December 18, 2017 — over 8 years on the Shopify App Store. In that time it has gathered 202 merchant reviews.
    Is ZigZag Returns & Exchanges Built for Shopify?
    ZigZag Returns & Exchanges does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best ZigZag Returns & Exchanges alternatives?
    Merchants commonly compare ZigZag Returns & Exchanges with 17TRACK Order Tracking, ParcelWILL Order Tracking, EU Withdrawal Button & Form, and Zapiet. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    17TRACK

    17TRACK Order Tracking

    4.90★3,573

    Known for: customer-support

    CWILL

    ParcelWILL Order Tracking

    5.00★2,564

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    Zapiet

    Zapiet ‑ Pickup + Delivery

    4.90★1,788

    Known for: customer-support

    Browse more inAll Returns and exchanges apps All Shipping apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running ZigZag Returns & Exchanges.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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