OngoingAI

ZigZag Returns & Exchanges usage & market intelligence

Shopify rating

4.8 ★

213 reviews

What merchants actually report
4.73average· 189 reviews analyzed· 189 with written feedback
84% 5★5% ≤3★

56% of attributable reviewers are United Kingdom merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 10% of reviews overall and 80% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

10%

Developer response rate

Replies to critical

80%

On 3★ and below

Long-term reviewers

11%

Using 1yr+ at review

Top merchant markets

United Kingdom 56%United States 18%India 4%Australia 4%Italy 3%

Tenure when reviewed

under a day 4%days 39%months 46%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Silver$20/month
  • • Everything in Free plus:
  • • 100 returns incl. + extras pay-as-you-go
  • • International returns back to UK
  • • Branded, customisable returns portal
  • • Unlimited return reasons
Gold$50/month
  • • Everything in Silver plus:
  • • 300 returns incl. + extras pay-as-you-go
  • • Automated returns and refunds
  • • Configurable exchanges
  • • Holiday return window
Platinum$199/month

14-day free trial

  • • Everything in Gold plus:
  • • 500 returns incl. + pay-as-you-go
  • • Exchanges across variants and categories
  • • Shop Now swaps on higher-value
  • • Shop Later incentives with bonus credit
What does ZigZag Returns & Exchanges do?

Manage and automate returns, refunds, exchanges and get labels with the Returns Portal for Shopify by ZigZag

  • Domestic and international returns back to UK from 30+ countries internationally
  • Save the Sale with Shop Now and Shop Later features by ZigZag
  • Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates
  • One-click refund approval and original order updating for exchanges
  • Customisable notifications to keep customers informed and reduce support efforts

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsGift cardsStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesAnalyticsShippingLabel creationLabel customizationReturn labelsOrder syncCarrier selectionReal-time trackingShipping analytics
Review history
Daily review count on the Shopify App Store
213+22 · 26d~0.8/day· Rating 4.7★ → 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#73 on Aug 15 → #75 on Sep 5 · 22 observed days#75▼2

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#9 of 174
Review percentile
95th
Rating percentile
67th
On the App Store
8.7 yrs
Works with
Integrations listed for ZigZag Returns & Exchanges
Shopify AdminDPDEvriRoyal MailUPSUSPSYodel
Apps similar to ZigZag Returns & Exchanges
The App Store's own "more apps like this" for ZigZag Returns & Exchanges
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Frequently asked questions

Manage and automate returns, refunds, exchanges and get labels with the Returns Portal for Shopify by ZigZag It's a returns and exchanges tool for ecommerce stores.