OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
4.8 ★
273 reviews
What merchants actually report
4.87average· 262 reviews analyzed· 248 with written feedback
94% 5★3% ≤3★

32% of attributable reviewers are India merchants. 2% had used the app for a year or more when they reviewed.

The developer replies to 0% of reviews overall and 13% of critical ones.

Recent reviewers rate Yanet Returns & Exchanges 3.00, below its 4.87 lifetime average.

Rating · last 90d
3.00
Recent direction
Replies to reviews
0%
Developer response rate
Replies to critical
13%
On 3★ and below
Long-term reviewers
2%
Using 1yr+ at review
Top merchant markets
India 32%United States 20%Australia 7%United Kingdom 7%Canada 3%
Tenure when reviewed
under a day 53%days 22%months 23%a year or more 2%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 6 requests per month
  • • Customizable Return Portal page
  • • Rule & Refund/Exchange reasons setup
  • • Exchange to the same product/variant
  • • Refund to Discount code & Store credit
Professional
$9.99/month
14-day free trial
  • • All features in Free plan
  • • Exchange to different product/variant
  • • Packing Slip supported
  • • Refund by Gift code
  • • Return/Exchange Fee by conditions
Ultimate
$29.99/month
14-day free trial
  • • All features in Professional plan
  • • Automation Approval
  • • API/Webhook (Coming soon)
  • • Dedicated priority support
What does Yanet Returns & Exchanges do?

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. ...

  • Submit and manage return and exchange requests clearly at different steps.
  • Different policies and rules can be created and applied for different products.
  • An easy-to-use embedded portal allows customers to submit requests quickly.
  • Customers always get updated via email at each step of the request.
  • We support edit text, banner and colors of the portal to match your style.

Features

Returns and exchangesManual refundsExchangesReplacementsIn-store returnsGift cardsStore creditDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesShippingReturn labelsCarrier selectionOrder updates
Review history
Daily review count on the Shopify App Store
273+11 · 30d~0.4/day· Rating steady at 4.8★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #21▼4
  • Shipping
    #64▼25

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#8 of 180
Review percentile
96th
Rating percentile
66th
On the App Store
3.5 yrs
Works with
Integrations listed for Yanet Returns & Exchanges
Customer accountsShopify AdminEasyPostFedExShippo
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Frequently asked questions

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. ... It's a returns and exchanges tool for ecommerce stores.