OngoingAI

ILS usage & market intelligence

Shopify rating

4.9 ★

78 reviews

What merchants actually report
4.84average· 74 reviews analyzed· 68 with written feedback
93% 5★4% ≤3★

100% of attributable reviewers are India merchants. 24% had used the app for a year or more when they reviewed.

The developer replies to 3% of reviews overall and 67% of critical ones.

Recent reviewers rate ILS 4.00, below its 4.84 lifetime average.

Rating · last 90d

4.00

Recent direction

Replies to reviews

3%

Developer response rate

Replies to critical

67%

On 3★ and below

Long-term reviewers

24%

Using 1yr+ at review

Tenure when reviewed

days 20%months 55%a year or more 24%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
FREEFree to install
  • • Allows orders to ship Free: 25
  • • GST+HSN invoices
  • • Multiple Formats for Shipping Labels
Lite$9.99/month
  • • Allows orders to ship Free: 300/month
  • • After limit reach: $0.04 USD/order ship
  • • GST+HSN invoices
  • • SMS Notifications
Basic$14.99/month
  • • Allows orders to ship Free: 500/month
  • • After limit reach: $0.04 USD/order ship
  • • GST+HSN invoices
  • • Return request manager
  • • Email/SMS Notification
Pro$19.99/month
  • • Allows orders to ship Free: 1000/month
  • • After limit: $0.03 USD/order ship
  • • Features in BASIC plan
  • • Email/SMS Notifications
What does ILS do?

Ship, Print, Fulfillment, Bulk processing, GST invoices, Order Tracking, Return management, etc. Everything in one app. Easy and effortless order management.

  • Start shipping immediately with Bluedart, DTDC, Shiprocket, Indiapost & more
  • New Logistics: Purple Dron, Porter, TCI Express, Shree Maruti, Borzo, Shadow Fax
  • Ship orders, Generate AWB, Print Shipping label, Invoices and manifest.
  • Pickup request, Print GST invoice, Manage returns.
  • Sent email notifications for different events, real time tracking for orders.

Features

Returns and exchangesExchangesAutomated approvalsReturn portalReturn windowsReturn reasonsShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesShippingLabel creationBulk printingPacking slipsReturn labelsPackagingShipping rulesOrder syncCarrier selectionShipping ratesReal-time trackingBranded tracking pageOrder updatesShipping analytics
Review history
Daily review count on the Shopify App Store
78+5 · 29d~0.2/day· Rating steady at 4.9★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#17▲1
  • Shipping#50▼7

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#17 of 177
Review percentile
91th
Rating percentile
73th
On the App Store
10.9 yrs
Works with
Integrations listed for ILS: Indian Logistics Services
Amazon ShippingBluedartDelhiveryDTDCEkartXpressbees
Apps similar to ILS
The App Store's own "more apps like this" for ILS
ShipStation Orders & Inventory
4.2(703)

Free trial available

Return Prime:Return & Exchange
4.8(765)

Free to install

Yanet Returns & Exchanges
4.8(272)

Free plan available

Frequently asked questions

Ship, Print, Fulfillment, Bulk processing, GST invoices, Order Tracking, Return management, etc. Everything in one app. Easy and effortless order management. It's a returns and exchanges tool for ecommerce stores.