OngoingAI

Return Prime:Return & Exchange usage & market intelligence

Shopify rating

4.8 ★

769 reviews

What merchants actually report
4.90average· 728 reviews analyzed· 665 with written feedback
95% 5★2% ≤3★

42% of attributable reviewers are India merchants. 18% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 29% of critical ones.

Recent sentiment holds steady at 4.88, in line with the 4.90 lifetime average.

Rating · last 90d

4.88

Recent direction

Replies to reviews

1%

Developer response rate

Replies to critical

29%

On 3★ and below

Long-term reviewers

18%

Using 1yr+ at review

Top merchant markets

India 42%United States 25%United Kingdom 7%Australia 6%Germany 3%

Tenure when reviewed

under a day 18%days 28%months 35%a year or more 18%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
StartFree to install
  • • 5 Free Return Requests
  • • Branded Returns Portal
  • • Variant Exchanges
  • • Unlimited Return Reasons
  • • Customer Portal in Multiple Languages
Grow - Starting at$19.99/month

15-day free trial

  • • 60 Requests per Month
  • • All Features in Free Plan
  • • Auto-Approve Return/Exchange Requests
  • • Pro-Rated Refunds on BXGY Orders
  • • Status Tracking for Returns/Exchange
Thrive AI$79.99/month

15-day free trial

  • • 180 Requests per Month
  • • All Features in Grow Plan
  • • Intelligent Exchange Discount
  • • Intelligent Return Fees
  • • Pro-Rated Refunds on BXGY Orders
Scale$149.99/month

15-day free trial

  • • 450+ Requests per Month
  • • All Features in Grow Plan
  • • Integrate with WMS of Your Choice
  • • Unlimited Users & Logistics/Integrations
  • • Webhook & API Access
What does Return Prime:Return & Exchange do?

Shopify's #1 returns app for India, US, UK, Germany, UAE, Canada and 100+ countries. Trusted by 10000+ merchants and 5M+ customers.

  • Branded return portal that connects to your WMS, carriers and helpdesk
  • Auto-approve or reject returns with rules on reason, product and return window.
  • Decide when customers pay a price difference on exchanges, or waive it fully.
  • Generate return labels, track shipments and send status updates automatically
  • Recover revenue with exchanges, store credit and upsells inside the return flow.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsShippingLabel creationAddress validationCustoms documentsReturn labelsBarcode scanningOrder syncCarrier selectionShipping ratesReal-time trackingBranded tracking pageOrder updatesShipping analytics
Review history
Daily review count on the Shopify App Store
769+46 · 26d~1.8/day· Rating steady at 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#6 on Aug 15 → #8 on Sep 5 · 22 observed days#8▼2
  • Shipping#12 on Aug 14 → #15 on Sep 5 · 21 observed days#15▼3

Tracked daily · last 23 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#2 of 174
Review percentile
99th
Rating percentile
67th
On the App Store
5.9 yrs
Works with
Integrations listed for Return Prime:Return & Exchange
CheckoutCustomer accountsand 100+ integrationsKlaviyoUPSUSPSYotpoZapier
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The App Store's own "more apps like this" for Return Prime:Return & Exchange
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Frequently asked questions

Shopify's #1 returns app for India, US, UK, Germany, UAE, Canada and 100+ countries. Trusted by 10000+ merchants and 5M+ customers. It's a returns and exchanges tool for ecommerce stores.