OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free Plan
Free
  • • 50 AI conversations / month
  • • 24/7 AI ticket resolution
  • • Refunds, returns & cancellations
  • • Address & discount code edits
  • • Order & shipping tracking
Starter Plan
Estimated monthly cost
3-day free trial
  • • 300 AI conversations / month
  • • Everything in Free
  • • Email support
  • • $0.30 per extra conversation
Growth Plan
Estimated monthly cost
3-day free trial
  • • 1,000 AI conversations / month
  • • Everything in Free
  • • Priority email support
  • • $0.25 per extra conversation
Scale Plan
Estimated monthly cost
  • • 3,000 AI conversations / month
  • • Everything in Free
  • • Priority email support
  • • Onboarding assistance
  • • $0.20 per extra conversation
What does Zencrypt do?

AI customer support for Shopify. Zencrypt auto-resolves refunds, returns, cancellations & order questions — with your approval. Free plan available.

  • Refunds — auto-refund up to a limit you set, or approve every refund
  • Order cancellations — cancels unfulfilled orders and refunds the payment
  • Returns — starts a Shopify return on fulfilled orders
  • Address updates — corrects the shipping address before the order ships
  • Discount codes — creates single-use codes for retention requests

Features

HelpdeskLive chatChatbotFAQsAI responsesTicketingAuto-assignEscalationSpam detectionOrder trackingMulti-language
Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #224▼3

Tracked daily · last 2 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#163 of 163
Review percentile
1th
Rating percentile
64th
On the App Store
0 yrs
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Frequently asked questions

AI customer support for Shopify. Zencrypt auto-resolves refunds, returns, cancellations & order questions — with your approval. Free plan available. It's a helpdesk tool for ecommerce stores.