OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free trial available
Starter
$39/month
7-day free trial
  • • AI chat trained on your store
  • • Order tracking in chat
  • • Live human takeover
What does TideReply do?

Add AI support chat to your Shopify store. TideReply answers questions from your products and policies, shows order status, and hands off to you for live chat.

  • AI chat answers customer questions from your products, pages, and policies
  • Customers can check their order status and tracking inside the chat
  • Take over any conversation live when a customer needs a human
  • Replies in the customer's language automatically
  • Set up in one click from the theme editor, no coding needed

Features

ChatAI chatbotsLive chatFAQsGreetingsOrder updatesColor and fontChat windowWelcome messagesHelpdeskEmailChatbotAuto-replyAI responsesEscalationOrder trackingMulti-language
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #211▼2
  • Chat
    #859

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#649 of 891
Review percentile
27th
Rating percentile
61th
On the App Store
0.2 yrs
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Frequently asked questions

Add AI support chat to your Shopify store. TideReply answers questions from your products and policies, shows order status, and hands off to you for live chat. It's a chat tool for ecommerce stores.