OngoingAI

Detective FAQ Chat & Helpdesk usage & market intelligence

Shopify rating

4.8 ★

16 reviews

Pricing
Free plan available
Free PlanFree
  • • Static FAQ Page
  • • 3 Responsive Templates
  • • 10 FAQ’s
  • • 3 Categories
  • • Basic Editor
Basic Plan$4.99/month

5-day free trial · or $49.99/year and save 17%

  • • FREE +
  • • Product FAQs
  • • Collection FAQs
  • • 5 Responsive Templates
  • • Unlimited Questions
Pro Plan$9.99/month

5-day free trial · or $99.99/year and save 17%

  • • BASIC +
  • • 8 Responsive Templates
  • • Unlimited Questions
  • • Unlimited Categories
  • • Order Tracking
What does Detective FAQ Chat & Helpdesk do?

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s,...

  • An FAQ answers any questions shoppers may have quickly and efficiently.
  • Add an FAQ to any product or collection to enhance your customers confidence.
  • Easy to Use Admin to customize your FAQ page

Features

FAQHTMLRich text editorImagesAccordionsCustom templatesProduct pageCollection pageFAQ pageCustom font and color
Review history
Daily review count on the Shopify App Store
16+1 · 26d· Rating steady at 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • FAQ#55 on Aug 15 → #52 on Sep 5 · 22 observed days#52▲3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within FAQ on the App Store
Rank by reviews
#15 of 93
Review percentile
85th
Rating percentile
77th
On the App Store
6.3 yrs
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Frequently asked questions

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s,... It's a faq tool for ecommerce stores.