FAQ · refreshed Jun 12, 2026
Detective FAQ Chat & Helpdesk for Shopify
by Trinity River Software · The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.
16 reviews, 4.90★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.90
16 reviews
Pricing
From $4/mo
freemium
Built for Shopify
No
Years live
6
launched May 14, 2020
Last updated
May 23, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Detective FAQ Chat & Helpdesk sits day-by-day in FAQ.
Position across the FAQ page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Detective FAQ Chat & Helpdesk sits in the App Store.
Rank and percentile inside the FAQ category — the competitive shape of the niche around this app.
Rank in FAQ
#23
of 109 active apps
Review count percentile
79th
vs category siblings
Rating percentile
74th
vs category siblings
Years on App Store
6
since 2020
Listing change cadence
What Detective FAQ Chat & Helpdesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · May 30
set to 2026-05-23
Works With · May 28
set to none
Launched At · May 28
set to May 14, 2020
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive92% · 34
- Neutral5% · 2
- Negative3% · 1
“I love the fact you can roll up FAQ's to make it easier to read and or find what you are looking for”
“all data has been erased and the application has remained as recently installed. Can you recover the application as it was? It erased everything by itself”
Top themes
Plans
Detective FAQ Chat & Helpdesk pricing tiers.
Free Plan
Free
- Static FAQ Page
- 3 Responsive Templates
- 10 FAQ’s
- 3 Categories
- Basic Editor
- Style Customization
Basic Plan
$4.99/month
- FREE +
- Product FAQs
- Collection FAQs
- 5 Responsive Templates
- Unlimited Questions
- 5 Categories
- SEO Boost
- Advanced Editor
Pro Plan
$9.99/month
- BASIC +
- 8 Responsive Templates
- Unlimited Questions
- Unlimited Categories
- Order Tracking
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Detective FAQ Chat & Helpdesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Detective FAQ Chat & Helpdesk on the Shopify App Store ↗