Detective FAQ Chat & Helpdesk

Shopify faq app by Trinity River Software·The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

Snapshot

4.90(16 reviews)#24of 115 inFAQ

Ongoing.AI tracks Detective FAQ Chat & Helpdesk daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesFAQ

Rating

4.90

16 reviews

Pricing

From $4/mo

freemium

Built for Shopify

No

Years live

6

launched May 14, 2020

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Detective FAQ Chat & Helpdesk sits day-by-day in FAQ.

Position across the FAQ page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full FAQ leaderboard →

#39#48#56#65#73May 28May 31Jun 4Jun 7Jun 11Detective FAQ Chat & Helpdesk · #69Inquiris AI · #68TenChaty · #70
Best position observed: #58. Detective FAQ Chat & Helpdesk slipped 10 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Detective FAQ Chat & Helpdesk sits in the App Store.

Rank and percentile inside the FAQ category — the competitive shape of the niche around this app.

Rank in FAQ

#24

of 115 active apps

Review count percentile

80th

vs category siblings

Rating percentile

73th

vs category siblings

Years on App Store

6

since 2020

Listing change cadence

What Detective FAQ Chat & Helpdesk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-23 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 10, 26Jun 21, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-23 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(16 reviews)
  • 92%positive34
  • 5%neutral2
  • 3%negative1

Top themes

    What merchants praise

    “I love the fact you can roll up FAQ's to make it easier to read and or find what you are looking for”
    Renate Jewellery · 5★

    What merchants complain about

    “all data has been erased and the application has remained as recently installed. Can you recover the application as it was? It erased everything by itself”
    Felber · 1★

    Plans

    Detective FAQ Chat & Helpdesk pricing tiers.

    Free Plan

    Free

    • Static FAQ Page
    • 3 Responsive Templates
    • 10 FAQ’s
    • 3 Categories
    • Basic Editor
    • Style Customization

    Basic Plan

    $4.99/month

    • FREE +
    • Product FAQs
    • Collection FAQs
    • 5 Responsive Templates
    • Unlimited Questions
    • 5 Categories
    • SEO Boost
    • Advanced Editor

    Pro Plan

    $9.99/month

    • BASIC +
    • 8 Responsive Templates
    • Unlimited Questions
    • Unlimited Categories
    • Order Tracking

    Capabilities

    What Detective FAQ Chat & Helpdesk can do.

    The 9 capabilities Detective FAQ Chat & Helpdesk lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Editing tools

    3
    • HTML
    • Rich text editor
    • Images

    Display options

    6
    • Accordions
    • Custom templates
    • Product page
    • Collection page
    • FAQ page
    • Custom font and color

    FAQ

    Detective FAQ Chat & Helpdesk — frequently asked questions.

    What is Detective FAQ Chat & Helpdesk on Shopify?
    Detective FAQ Chat & Helpdesk is a Shopify app in the FAQ category. Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions. It averages 4.90 out of 5 across 16 merchant reviews on the Shopify App Store.
    How much does Detective FAQ Chat & Helpdesk cost?
    Detective FAQ Chat & Helpdesk offers a free plan and 2 paid plans starting at $4/month and going up to $9.99/month. The free plan includes Static FAQ Page, 3 Responsive Templates, 10 FAQ’s, and 3 Categories. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Detective FAQ Chat & Helpdesk free?
    Yes — Detective FAQ Chat & Helpdesk offers a free plan alongside paid options. The free plan includes Static FAQ Page, 3 Responsive Templates, and 10 FAQ’s. Paid plans start at $4/month for advanced features.
    When was Detective FAQ Chat & Helpdesk launched?
    Detective FAQ Chat & Helpdesk launched on May 14, 2020 — over 6 years on the Shopify App Store. In that time it has gathered 16 merchant reviews.
    Is Detective FAQ Chat & Helpdesk Built for Shopify?
    Detective FAQ Chat & Helpdesk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Detective FAQ Chat & Helpdesk alternatives?
    Merchants commonly compare Detective FAQ Chat & Helpdesk with Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat, HelpHub FAQ Page, Product FAQs, and EasySlide Accordion tabs & FAQ. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,804

    Known for: bug

    Vegahub Technology Inc.

    Moose AI Chatbot & Live Chat

    5.00★485

    Avocados Lab

    HelpHub FAQ Page, Product FAQs

    5.00★211

    NexusMedia

    EasySlide Accordion tabs & FAQ

    5.00★163
    Browse more inAll FAQ apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Detective FAQ Chat & Helpdesk.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Detective FAQ Chat & Helpdesk

    Prefer the source? View Detective FAQ Chat & Helpdesk on the Shopify App Store ↗