OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.8 ★
16 reviews
Pricing
Free plan available
Free Plan
Free
  • • Static FAQ Page
  • • 3 Responsive Templates
  • • 10 FAQ’s
  • • 3 Categories
  • • Basic Editor
Basic Plan
$4.99/month
5-day free trial · or $49.99/year and save 17%
  • • FREE +
  • • Product FAQs
  • • Collection FAQs
  • • 5 Responsive Templates
  • • Unlimited Questions
Pro Plan
$9.99/month
5-day free trial · or $99.99/year and save 17%
  • • BASIC +
  • • 8 Responsive Templates
  • • Unlimited Questions
  • • Unlimited Categories
  • • Order Tracking
What does Detective FAQ Chat & Helpdesk do?

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s,...

  • An FAQ answers any questions shoppers may have quickly and efficiently.
  • Add an FAQ to any product or collection to enhance your customers confidence.
  • Easy to Use Admin to customize your FAQ page

Features

FAQHTMLRich text editorImagesAccordionsCustom templatesProduct pageCollection pageFAQ pageCustom font and color
Review history
Daily review count on the Shopify App Store
16+1 · 30d· Rating steady at 4.8★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • FAQ
    #56▼7

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within FAQ on the App Store
Rank by reviews
#14 of 94
Review percentile
86th
Rating percentile
77th
On the App Store
6.4 yrs
Apps similar to Detective FAQ Chat & Helpdesk
The App Store's own "more apps like this" for Detective FAQ Chat & Helpdesk
Chatty AI Chatbot & Live Chat
4.9(1,868)

Free plan available

CWILL:AI Chatbot &Live Chat
4.8(104)

Free

Moose AI Chatbot & Live Chat
5.0(483)

Free plan available

Frequently asked questions

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s,... It's a faq tool for ecommerce stores.