OngoingAI

That Was AI usage & market intelligence

Pricing
From $62/month
Basic$62/month
  • • 200 minutes (~ 100 calls) included
  • • 1 connected store limit
  • • 1 active voice assistant
  • • Twilio phone number import
  • • Full AI assistant automation
Growth$139/month
  • • 500 minutes (~ 250 calls) included
  • • 1 connected store limit
  • • 1 active voice assistant
  • • Twilio phone number import
  • • Full AI assistant automation
Pro$209/month
  • • 1000 minutes (~ 500 calls) included
  • • Up to 3 connected stores
  • • Up to 3 active voice assistants
  • • Twilio phone number import
  • • Full AI voice automation
Enterprise$454/month
  • • 2500 minutes (~ 1250 calls) included
  • • Up to 3 connected stores
  • • Up to 3 active voice assistants
  • • Twilio phone number import
  • • Full voice assistant automation
What does That Was AI do?

The AI phone employee for Shopify. It doesn't just answer questions- it tracks orders, updates data, creates tickets, drives sales & more.

  • AI Call Agent: Handles customer calls end-to-end
  • Ticketing: Auto-creates support tickets for issue that require human oversight
  • Escalation: transfers live call to store owner's human support agent when needed
  • Call Intelligence Dashboard: Every call logged with AI summary & full transcript
  • Outbound call campaigns: Recover abandonded carts with auto outbound campaigns

Features

HelpdeskPhoneAI responsesAI summariesTicketingEscalationCustomer notificationsAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#116 of 161
Review percentile
29th
Rating percentile
65th
On the App Store
0.2 yrs
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Frequently asked questions

The AI phone employee for Shopify. It doesn't just answer questions- it tracks orders, updates data, creates tickets, drives sales & more. It's a helpdesk tool for ecommerce stores.