OngoingAI

SupportPrep AI usage & market intelligence

Pricing
Free trial available
Starter$29/month

3-day free trial

  • • 300 tickets/month
  • • Manual tickets
  • • Inbound webhook
Growth$59/month

or $590/year and save 17%

  • • 1,500 tickets/month
  • • Policy library
  • • Batch processing
Pro$139/month

or $1,390/year and save 17%

  • • 8,000 tickets/month
  • • Policy library
  • • Batch processing
What does SupportPrep AI do?

`SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order co...

  • Draft replies from tickets with order context
  • Flag identity mismatch and safety risks
  • Use store policies to guide support drafts

Features

HelpdeskResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#52▼23

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#125 of 161
Review percentile
23th
Rating percentile
65th
On the App Store
0.2 yrs
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Frequently asked questions

`SupportPrep AI helps merchants prepare customer support replies from manual tickets and inbound webhooks. It matches messages to Shopify order co... It's a helpdesk tool for ecommerce stores.