OngoingAI

Support Hero usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 50 Optimized Articles
  • • 1 Team Member
  • • Email Support
Starter$29/month
  • • 500 Optimized Articles
  • • 5 Team Members
  • • AI Autopilot
  • • Priority Support
Professional$79/month
  • • Unlimited Articles
  • • 20 Team Members
  • • API Access
  • • Custom Branding
What does Support Hero do?

Automate support emails, manage returns & partial refunds, and prevent chargebacks. AI that learns your SOPs and replies like your best agent.

  • AI Autopilot for resolving repetitive tickets following your rules.
  • Unified inbox for managing multiple Gmail and custom email accounts.
  • Knowledge base training to teach AI your specific support guidelines.
  • Live shop integration for real-time order context and product details.
  • AI assistant for composing and writing professional email responses.

Features

HelpdeskEmailAuto-replyResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#90▼16

Tracked daily · last 26 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#144 of 161
Review percentile
11th
Rating percentile
65th
On the App Store
0.3 yrs
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Frequently asked questions

Automate support emails, manage returns & partial refunds, and prevent chargebacks. AI that learns your SOPs and replies like your best agent. It's a helpdesk tool for ecommerce stores.