OngoingAI

Smart FAQs usage & market intelligence

Pricing
Free plan available
BasicFree
  • • Up to 25 FAQs
  • • AI-powered search & Chatbot
  • • Basic Customization
  • • Embed Multiple Sites
  • • Bulk Import/Export
Premium$29/month

14-day free trial

  • • Everything in the Basic plan, and:
  • • Up to 500 FAQs
  • • Write with AI
  • • Advanced Customization
  • • Analytics & Insights
Advanced$60/month

14-day free trial

  • • Everything in Premium, and:
  • • Unlimited FAQs
  • • Orders integration
  • • Products integration
  • • up to 3 display languages
What does Smart FAQs do?

Add AI-powered FAQ search and a chatbot to your Shopify store. Customers get instant answers from the FAQs you create, and unanswered questions are logged.

  • Rich text FAQ editor with categories and tags to organize your content
  • AI-powered search and chatbot that answer questions using your FAQ content
  • Analytics for search terms, unanswered questions, and engagement
  • Automatically creates a dedicated FAQ page in your Shopify store
  • Bulk import your existing FAQs from a CSV or Excel file

Features

FAQHTMLRich text editorAI generationImport and exportAccordionsCustom templatesProduct pageCollection pageFAQ pageSearch barInstant answersCustomer feedbackMobile responsiveCustom font and colorCustom CSS
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • FAQ#82

Tracked daily · last 2 days · as of 2026-08-18

Catalog position
Within FAQ on the App Store
Rank by reviews
#79 of 93
Review percentile
16th
Rating percentile
60th
On the App Store
0.6 yrs
Works with
Integrations listed for Smart FAQs
Shopify Admin
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Frequently asked questions

Add AI-powered FAQ search and a chatbot to your Shopify store. Customers get instant answers from the FAQs you create, and unanswered questions are logged. It's a faq tool for ecommerce stores.