Smart FAQs

Shopify faq app by Smart FAQs·Turn your FAQs into instant answers with an AI search and chatbot powered by your content.

Snapshot

#99of 116 inFAQ

Smart FAQs is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesFAQ

Pricing

From $29/mo

freemium

Built for Shopify

No

Years live

0

launched Feb 20, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Smart FAQs sits in the App Store.

Rank and percentile inside the FAQ category — the competitive shape of the niche around this app.

Rank in FAQ

#99

of 116 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Smart FAQs has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Smart FAQs pricing tiers.

Basic

Free

  • Up to 25 FAQs
  • AI-powered search & Chatbot
  • Basic Customization
  • Embed Multiple Sites
  • Bulk Import/Export
  • Rich Text Editor
  • Easy Setup
  • Unlimited Page Views

Premium

$29/month

  • Everything in the Basic plan, and:
  • Up to 500 FAQs
  • Write with AI
  • Advanced Customization
  • Analytics & Insights
  • No character limits
  • Hide Powered-By Link
  • Priority Support

Advanced

$60/month

  • Everything in Premium, and:
  • Unlimited FAQs
  • Orders integration
  • Products integration
  • up to 3 display languages
  • SEO & AEO support
  • Priority Support
  • Early access to new features

Capabilities

What Smart FAQs can do.

The 15 capabilities Smart FAQs lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Editing tools

4
  • HTML
  • Rich text editor
  • AI generation
  • Import and export

Display options

11
  • Accordions
  • Custom templates
  • Product page
  • Collection page
  • FAQ page
  • Search bar
  • Instant answers
  • Customer feedback
  • Mobile responsive
  • Custom font and color
  • Custom CSS

FAQ

Smart FAQs — frequently asked questions.

What is Smart FAQs on Shopify?
Smart FAQs is a Shopify app in the FAQ category. Smart FAQs turns your existing content into instant, reliable answers. Our AI-powered search widget and conversational chatbot respond exclusively using the FAQs you create—ensuring every response stays accurate and 100% under your control. Whether customers use the FAQ page search or the site-wide chatbot, they get immediate help. When new questions arise, they are logged so you can quickly fill the gap and reduce repetitive support tickets.
How much does Smart FAQs cost?
Smart FAQs offers a free plan and 2 paid plans starting at $29/month and going up to $60/month. The free plan includes Up to 25 FAQs, AI-powered search & Chatbot, Basic Customization, and Embed Multiple Sites. The paid plans unlock advanced features beyond what's available on the free tier.
Is Smart FAQs free?
Yes — Smart FAQs offers a free plan alongside paid options. The free plan includes Up to 25 FAQs, AI-powered search & Chatbot, and Basic Customization. Paid plans start at $29/month for advanced features.
When was Smart FAQs launched?
Smart FAQs launched on February 20, 2026.
Is Smart FAQs Built for Shopify?
Smart FAQs does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Smart FAQs alternatives?
Merchants commonly compare Smart FAQs with Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat, HelpHub FAQ Page, Product FAQs, and EasySlide Accordion tabs & FAQ. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,806

Known for: bug

Vegahub Technology Inc.

Moose AI Chatbot & Live Chat

5.00★486

Avocados Lab

HelpHub FAQ Page, Product FAQs

5.00★212

NexusMedia

EasySlide Accordion tabs & FAQ

5.00★163
Browse more inAll FAQ apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Smart FAQs.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Smart FAQs — free Start free

Prefer the source? View Smart FAQs on the Shopify App Store ↗