OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Starter
Free
  • • Core ticketing
  • • Basic CRM
  • • Email support channel
  • • Ticket management
Growth
$19/month
14-day free trial · or $200.64/year and save 12%
  • • Everything in Starter
  • • AI response suggester (Mini AI models)
  • • Ticket auto-routing & Knowledge Base
  • • Pre-written responses
  • • RBAC (3 roles out-of-the-box)
Professional
$49/month
14-day free trial · or $517.44/year and save 12%
  • • Everything in Growth
  • • Unlimited AI instruction sets
  • • GPT-4o (best quality model)
  • • SLA management
  • • Multi-channel support
What does Sevidesk do?

Sevidesk is built differently. We give you transparently affordable enterprise-grade live chat, a multi-channel ticketing system, and AI chatbot (H...

  • Help desk—manage all customer interactions in a unified, easy-to-use, interface
  • Auto-Assign Tickets—automatically route tickets to the appropriate agent or team
  • AI Reply Suggester—amplify speed, quality, and consistency in agent replies
  • Automations—your invisible assistant who never sleeps and never misses a ticket
  • Autonomous ticket resolution—Sevidesk AI Agent handles support end-to-end

Features

HelpdeskEmailLive chatChatbotSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionCustomer notificationsFeedback surveysAnalyticsReportsChatAI chatbotsEmail chatFile uploadAgent analyticsEncryptionCustomer insightsDiscountsGreetingsProduct recommendationsQuick repliesSurveysSend transcriptColor and fontChat windowBusiness hoursWelcome messagesChat buttons
Review history
Daily review count on the Shopify App Store
0±0 · 3d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 3 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #190▲55
  • Chat
    #772▲194

Tracked daily · last 3 days · as of 2026-09-25

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#162 of 162
Review percentile
1th
Rating percentile
64th
On the App Store
0 yrs
Works with
Integrations listed for Sevidesk
Microsoft TeamsSlackStripeZapier
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Frequently asked questions

Sevidesk is built differently. We give you transparently affordable enterprise-grade live chat, a multi-channel ticketing system, and AI chatbot (H... It's a helpdesk tool for ecommerce stores.