OngoingAI

Rich Returns & Exchanges usage & market intelligence

Shopify rating

4.7 ★

81 reviews

What merchants actually report
4.85average· 74 reviews analyzed· 72 with written feedback
93% 5★3% ≤3★

53% of attributable reviewers are United States merchants. 50% had used the app for a year or more when they reviewed.

The developer replies to 43% of reviews overall and 50% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

43%

Developer response rate

Replies to critical

50%

On 3★ and below

Long-term reviewers

50%

Using 1yr+ at review

Top merchant markets

United States 53%Australia 8%United Kingdom 7%Canada 5%France 5%

Tenure when reviewed

under a day 5%days 14%months 31%a year or more 50%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Standard$19/month

30-day free trial

  • • 10 monthly returns ($1 per extra return)
  • • Branded Returns Portal
  • • Automated Prepaid Return Labels
  • • Customer Notifications
  • • Custom Return Reasons
Pro$39/month

30-day free trial

  • • 50 monthly returns $0.75 per extra
  • • All Standard Features
  • • Variant Exchanges
  • • ResolutionHub
  • • Analytics
Premium$99/month

30-day free trial

  • • 100 monthly returns $0.5 per extra
  • • All Pro Features
  • • Advanced Rules (10 included)
  • • Reports & Trends
  • • Auto-Refunds
Enterprise Plus$199/month

30-day free trial

  • • 500+ monthly returns (scalable)
  • • All Premium Features
  • • Custom Domain
  • • International Labels
  • • Auto-Tracking
What does Rich Returns & Exchanges do?

Automate returns & exchanges for your store. Prepaid labels from 50+ carriers, self-service portal, Shop App integration. 30-day free trial.

  • Self-service portal on your domain: branded, mobile-friendly, no login required.
  • Shop App integration (US merchants): much more returns retained as revenue.
  • Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels
  • Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation.
  • Exchange-first flows: incentivize swaps and store credit over refunds.

Features

Returns and exchangesAutomated refundsManual refundsExchangesGift cardsStore creditGift returnsAutomated approvalsReturn portalCustom policiesReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
81+9 · 29d~0.3/day· Rating 4.8★ → 4.7★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other#12
  • Returns and exchanges#66▲12

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#15 of 177
Review percentile
92th
Rating percentile
64th
On the App Store
7.6 yrs
Works with
Integrations listed for Rich Returns & Exchanges
Customer accountsEasyPostGorgiasKlaviyoShippoShipStationShop Minis
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Frequently asked questions

Automate returns & exchanges for your store. Prepaid labels from 50+ carriers, self-service portal, Shop App integration. 30-day free trial. It's a returns and exchanges tool for ecommerce stores.