Rich Returns & Exchanges
Shopify returns and exchanges app by Rich Returns & Exchanges·Automate returns & exchanges. Convert refunds to revenue with self-service returns.
Snapshot
Ongoing.AI tracks Rich Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.60
79 reviews
Pricing
From $19/mo
free_trial
Built for Shopify
No
Years live
7
launched Jan 23, 2019
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+0
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where Rich Returns & Exchanges sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →
Catalog position
Where Rich Returns & Exchanges sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#22
of 182 active apps
Review count percentile
88th
vs category siblings
Rating percentile
52th
vs category siblings
Years on App Store
7
since 2019
Listing change cadence
What Rich Returns & Exchanges has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-27 → 2026-06-29
Shopify Lastmod · Jun 28
2026-06-25 → 2026-06-27
Reviews
What merchants are saying
- 96%positive90
- 1%neutral1
- 3%negative3
Popular mentions
- customer support
- app issues
- communication
Top themes
- customer support1
- app issues1
- communication1
What merchants praise
“We had a small technical issue, Osmand was available on the chat right away to support us! Turns out we had a small settings issue that Osmand quickly helped us discover. This app works very well for us! The customer support is WONDERFUL!”
What merchants complain about
“UPDATE 6/9/25 We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support. App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.”
Plans
Rich Returns & Exchanges pricing tiers.
Standard
$19/month
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
Pro
$39/month
- 50 monthly returns $0.75 per extra
- All Standard Features
- Variant Exchanges
- ResolutionHub
- Analytics
- Multi-Language Portal
- CSV Export
Premium
$99/month
- 100 monthly returns $0.5 per extra
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
- Automatic Exchanges
Enterprise Plus
$199/month
- 500+ monthly returns (scalable)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
- API Access
- Stripe Integration
Capabilities
What Rich Returns & Exchanges can do.
The 18 capabilities Rich Returns & Exchanges lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Return options
6- Automated refunds
- Manual refunds
- Exchanges
- Gift cards
- Store credit
- Gift returns
Return management
12- Automated approvals
- Return portal
- Custom policies
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Analytics
FAQ
Rich Returns & Exchanges — frequently asked questions.
What is Rich Returns & Exchanges on Shopify?
How much does Rich Returns & Exchanges cost?
Is Rich Returns & Exchanges free?
When was Rich Returns & Exchanges launched?
Is Rich Returns & Exchanges Built for Shopify?
What are the best Rich Returns & Exchanges alternatives?
What complaints come up about Rich Returns & Exchanges?
Alternatives
Apps merchants pick instead.
401layers UG (haftungsbeschraenkt)
EU Withdrawal Button & Form
Known for: ease-of-use
AfterShip
AfterShip Returns & Exchanges
Known for: pricing
Appsdart Solutions Private Limited
Return Prime:Return & Exchange
Known for: reliability
ShipStation
ShipStation
Known for: pricing
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Rich Returns & Exchanges.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Rich Returns & Exchanges on the Shopify App Store ↗