ParcelWILL Returns & Exchanges
Shopify returns and exchanges app by CWILL·Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.
Snapshot
Ongoing.AI tracks ParcelWILL Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.90
437 reviews
Pricing
From $29/mo
freemium
Built for Shopify
Yes
Years live
3
launched Jun 30, 2023
Last updated
Jul 9, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
-5
28-day Δ
+6
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where ParcelWILL Returns & Exchanges sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →
Catalog position
Where ParcelWILL Returns & Exchanges sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#7
of 188 active apps
Review count percentile
97th
vs category siblings
Rating percentile
60th
vs category siblings
Years on App Store
3
since 2023
Listing change cadence
What ParcelWILL Returns & Exchanges has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 9
2026-07-07 → 2026-07-08
Shopify Lastmod · Jul 8
2026-07-06 → 2026-07-07
Shopify Lastmod · Jul 7
2026-07-05 → 2026-07-06
Reviews
What merchants are saying
- 98%positive473
- 1%neutral5
- 1%negative4
Top themes
What merchants praise
“Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.”
What merchants complain about
“Once an item has been refunded in Shopify why do i have to then go back in to returns panel and action it again in there - its a pain and just more admin”
Plans
ParcelWILL Returns & Exchanges pricing tiers.
Free
Free
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$29/month
- All Free features
- Flexible refund and exchange solutions
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Custom sending domain
- Packing slip
Professional
$99/month
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
Enterprise
$299/month
- Returns webhooks
- Custom integrations
- Advanced analytics
- Dedicated priority support
- Customer success manager
Capabilities
What ParcelWILL Returns & Exchanges can do.
The 25 capabilities ParcelWILL Returns & Exchanges lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Return options
10- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
15- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
FAQ
ParcelWILL Returns & Exchanges — frequently asked questions.
What is ParcelWILL Returns & Exchanges on Shopify?
How much does ParcelWILL Returns & Exchanges cost?
Is ParcelWILL Returns & Exchanges free?
When was ParcelWILL Returns & Exchanges launched?
Is ParcelWILL Returns & Exchanges Built for Shopify?
What are the best ParcelWILL Returns & Exchanges alternatives?
Alternatives
Apps merchants pick instead.
401layers UG (haftungsbeschraenkt)
EU Withdrawal Button & Form
Known for: ease-of-use
AfterShip
AfterShip Returns & Exchanges
Known for: customer-support
Appsdart Solutions Private Limited
Return Prime:Return & Exchange
Known for: customer-support
Redo Tech, Inc
Redo
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running ParcelWILL Returns & Exchanges.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View ParcelWILL Returns & Exchanges on the Shopify App Store ↗