ParcelWILL Returns & Exchanges
Shopify returns and exchanges app by CWILL·Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.
Snapshot
Ongoing.AI tracks ParcelWILL Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.90
441 reviews
Pricing
From $29/mo
freemium
Built for Shopify
Yes
Years live
3
launched Jun 30, 2023
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+2
28-day Δ
+14
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where ParcelWILL Returns & Exchanges sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →
Catalog position
Where ParcelWILL Returns & Exchanges sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#6
of 182 active apps
Review count percentile
97th
vs category siblings
Rating percentile
60th
vs category siblings
Years on App Store
3
since 2023
Listing change cadence
What ParcelWILL Returns & Exchanges has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 98%positive473
- 1%neutral5
- 1%negative4
Top themes
What merchants praise
“Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.”
What merchants complain about
“Once an item has been refunded in Shopify why do i have to then go back in to returns panel and action it again in there - its a pain and just more admin”
Plans
ParcelWILL Returns & Exchanges pricing tiers.
Free
Free
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$29/month
- All Free features
- Flexible refund and exchange solutions
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Custom sending domain
- Packing slip
Professional
$99/month
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
Enterprise
$299/month
- Returns webhooks
- Custom integrations
- Advanced analytics
- Dedicated priority support
- Customer success manager
Capabilities
What ParcelWILL Returns & Exchanges can do.
The 25 capabilities ParcelWILL Returns & Exchanges lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Return options
10- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
15- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
FAQ
ParcelWILL Returns & Exchanges — frequently asked questions.
What is ParcelWILL Returns & Exchanges on Shopify?
How much does ParcelWILL Returns & Exchanges cost?
Is ParcelWILL Returns & Exchanges free?
When was ParcelWILL Returns & Exchanges launched?
Is ParcelWILL Returns & Exchanges Built for Shopify?
What are the best ParcelWILL Returns & Exchanges alternatives?
Alternatives
Apps merchants pick instead.
401layers UG (haftungsbeschraenkt)
EU Withdrawal Button & Form
Known for: ease-of-use
AfterShip
AfterShip Returns & Exchanges
Known for: customer-support
Appsdart Solutions Private Limited
Return Prime:Return & Exchange
Known for: customer-support
ShipStation
ShipStation
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running ParcelWILL Returns & Exchanges.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View ParcelWILL Returns & Exchanges on the Shopify App Store ↗