OngoingAI

CWILL Returns & Exchanges usage & market intelligence

Shopify rating

4.8 ★

490 reviews

What merchants actually report
4.90average· 456 reviews analyzed· 259 with written feedback
93% 5★2% ≤3★

38% of attributable reviewers are United States merchants. 7% had used the app for a year or more when they reviewed.

The developer replies to 2% of reviews overall and 33% of critical ones.

Recent sentiment holds steady at 4.92, in line with the 4.90 lifetime average.

Rating · last 90d

4.92

Recent direction

Replies to reviews

2%

Developer response rate

Replies to critical

33%

On 3★ and below

Long-term reviewers

7%

Using 1yr+ at review

Top merchant markets

United States 38%United Kingdom 9%Australia 7%Canada 6%India 6%

Tenure when reviewed

under a day 55%days 20%months 19%a year or more 7%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 6 returns per month
  • • Manage returns in one place
  • • Branded return page
  • • Return labels
  • • Flexible return windows
Essential$29/month

14-day free trial · or $276/year and save 21%

  • • All Free features
  • • Flexible refund and exchange solutions
  • • Restocking fee and return shipping fee
  • • Multi-language return page
  • • Customer account return widget
Professional$99/month

14-day free trial · or $948/year and save 20%

  • • All Essential features
  • • Exchange upsell
  • • Unlimited carrier connection
  • • Automation workflows
  • • Auto-track return shipment status
Enterprise$299/month

14-day free trial · or $2,868/year and save 20%

  • • Returns webhooks
  • • Custom integrations
  • • Advanced analytics
  • • Dedicated priority support
  • • Customer success manager
What does CWILL Returns & Exchanges do?

Automate your returns process to reduce costs, retain more revenue, and drive customer loyalty. Best Shopify Returns and Exchanges App. #1 shopify returns app.

  • Exchanges for different items and flexible refunds (store credit, gift card)
  • Self-service returns portal and email notifications to drive customer loyalty
  • Unlimited carrier integrations for better return label rates and free pickup
  • Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
  • Built for Shopify & Auto-tracking return shipment status

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
490+38 · 29d~1.3/day· Rating 4.9★ → 4.8★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other#2▲1
  • Returns and exchanges#7▲1

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#4 of 177
Review percentile
98th
Rating percentile
69th
On the App Store
3.2 yrs
Works with
Integrations listed for CWILL Returns & Exchanges
CheckoutCustomer accountsShopify AdminCanada PostCWILL Order TrackingDHLFedExHermes UKUSPS
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Frequently asked questions

Automate your returns process to reduce costs, retain more revenue, and drive customer loyalty. Best Shopify Returns and Exchanges App. #1 shopify returns app. It's a returns and exchanges tool for ecommerce stores.