Returns and exchanges · refreshed Jun 12, 2026
AfterShip Returns & Exchanges for Shopify
by AfterShip · Reduce return costs and recapture more revenue with automated returns and exchanges
1,269 reviews, 4.70★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.70
1,269 reviews
Pricing
From $19/mo
freemium
Built for Shopify
Yes
Years live
9
launched Feb 28, 2017
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+4
28-day Δ
+6
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where AfterShip Returns & Exchanges sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where AfterShip Returns & Exchanges sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#1
of 166 active apps
Review count percentile
100th
vs category siblings
Rating percentile
56th
vs category siblings
Years on App Store
9
since 2017
Listing change cadence
What AfterShip Returns & Exchanges has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-09 → 2026-06-10
Primary Price Value · Jun 10
11 → 19
Pricing Tiers · Jun 10
Return Care (+3 more) → Return Care (+2 more)
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive90% · 1,184
- Neutral2% · 31
- Negative8% · 99
“Purnima's assistance has been excellent, I have contacted her for two poblems experienced today and we managed to resolve both of them. Also Abhishek”
“Support has been so terrible I have had to change my review from 5 stars to 1 star. We had a great year with this app but it suddenly broke down and the support has been useless to say the least. I have been working with them in chat and email back and forth daily for two weeks and they frequently just tell me the issue is my courier account even though it's THEIR discounted USPS account that is now broken. Their app won't allow the courier to be deleted and my new personal courier accounts that have been added are not working either.”
Top themes
- 1. customer-support74
- 2. pricing36
- 3. ease-of-use20
- 4. bug16
- 5. onboarding13
- 6. missing-features11
- 7. feature-request9
- 8. missing-feature7
Plans
AfterShip Returns & Exchanges pricing tiers.
Return Care
Free
- All Premium features
- Shopper-funded returns
- Revenue share
Essentials
$19/month
- All Free features
- In-app automatic labels
- Branded returns page
- Automatic returns approval
- Refunds and exchanges
- Eligibility rules
Premium
$119/month
- All Pro features
- Advanced workflows
- AI-powered exchanges
- Fraud prevention
- Warranty management portal & dashboard
- Point of Sale (POS) integration
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running AfterShip Returns & Exchanges.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View AfterShip Returns & Exchanges on the Shopify App Store ↗