OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
1,542 reviews
What merchants actually report
4.65average· 1,401 reviews analyzed· 1,314 with written feedback
84% 5★8% ≤3★

56% of attributable reviewers are United States merchants. 28% had used the app for a year or more when they reviewed.

The developer replies to 12% of reviews overall and 56% of critical ones.

Recent reviewers rate AfterShip Returns & Exchanges 5.00, above its 4.65 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
12%
Developer response rate
Replies to critical
56%
On 3★ and below
Long-term reviewers
28%
Using 1yr+ at review
Top merchant markets
United States 56%United Kingdom 10%Australia 9%Canada 6%Germany 2%
Tenure when reviewed
under a day 21%days 27%months 25%a year or more 28%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Return Care
Free
  • • All Premium features
  • • Shopper-funded returns
  • • Return labels handled by AfterShip
  • • Revenue share
Essentials
$19/month
7-day free trial · or $192/year and save 16%
  • • In-app automatic labels
  • • Branded returns page
  • • Automatic returns approval
  • • Refunds and exchanges
  • • Eligibility rules
Premium
$119/month
7-day free trial · or $1,188/year and save 17%
  • • All Essentials features
  • • Advanced workflows
  • • AI-powered exchanges
  • • Fraud prevention
  • • Warranty management portal & dashboard
What does AfterShip Returns & Exchanges do?

Automated returns solution for brands to save time and recapture revenue. Deliver a seamless returns experience, improve customer satisfaction.

  • Retain revenue with incentivized & personalized exchange offers and fraud checks
  • Cut operational costs with discounted labels, smart return rules, and automation
  • Deliver a seamless experience with branded return portal and native POS solution
  • Identify hidden patterns and refine business strategy with built-in analytics
  • Offer free returns and offset the cost with Return Care

Features

Returns and exchangesAutomated refundsExchangesReplacementsIn-store returnsGift returnsAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsRefund managementStock updatesAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
1,542+148 · 30d~4.9/day· Rating steady at 4.7★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other
    #1▲1
  • Returns and exchanges
    #4▲2

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#1 of 180
Review percentile
100th
Rating percentile
63th
On the App Store
9.6 yrs
Works with
Integrations listed for AfterShip Returns & Exchanges
Customer accountsShopify POSShopify FlowShopify AdminCanada PostFedExGorgiasUPSUSPS
Apps similar to AfterShip Returns & Exchanges
The App Store's own "more apps like this" for AfterShip Returns & Exchanges
CWILL Returns & Exchanges
4.9(487)

Free plan available

Synctrack Returns & Exchanges
4.9(131)

Free plan available

EcoReturns: AI powered Returns
4.9(126)

Free plan available

Frequently asked questions

Automated returns solution for brands to save time and recapture revenue. Deliver a seamless returns experience, improve customer satisfaction. It's a returns and exchanges tool for ecommerce stores.