S
Shopify returns and exchanges app by Synctrack·Manage returns with an automated returns and exchanges portal, return tracking & EU Withdrawal forms
Snapshot
Ongoing.AI tracks S daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.90
125 reviews
Pricing
From $19/mo
freemium
Built for Shopify
Yes
Years live
3
launched Mar 13, 2023
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
-1
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where S sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →
Keyword rank over time
Where S shows up in App Store search.
Daily position on the Shopify App Store search-results page for every tracked term S ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #90 on "shipping".
shipping
#97
best #90
−4 positions
Catalog position
Where S sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#16
of 182 active apps
Review count percentile
92th
vs category siblings
Rating percentile
60th
vs category siblings
Years on App Store
3
since 2023
Listing change cadence
What S has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 98%positive173
- 1%neutral1
- 1%negative2
Top themes
What merchants praise
“Sehr hilfreiches Tool zur Abwicklung von Retouren und Umtäuschen! Alles kann an einem Ort gemacht werden - Ersatzartikel wählen, Begründungen für Rückgabe, Rückerstattungen... - und der Kunde wird über die laufenden Schritte stets per Mail informiert. We love it Und der Support ist phantastisch! Schnell, hilfsbereit und sehr kompetent!!”
What merchants complain about
“After setting up and on their settings page, they had a link at the bottom that said visit our site. After clicking got multiple trojan warnings from malwarebytes for the site that was trying to load. the page trying to load was not synctrack, maybe their page was hacked? or something else, I'm not taking the chance.”
Plans
S pricing tiers.
STARTER
Free
- Limited to 5 return requests/month
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Packing slip & return label
- Live chat support 24/7
PROFESSIONAL
$19.99/month
- All features in Free, plus
- Exchange for different variant
- Refund to store credit
- Refund to gift card, discount code
- EU Withdrawal form effective 06/19/2026
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
PREMIUM
$49.99/month
- All features in Professional, plus
- Unlimited return automation rules
- Unlimited condition-based workflow
- Automatic return shipment tracking
- Shopify sync manage returns in one place
- Exchange for a different product
- Return for BOGO/Bundle
- Advanced return analytics
ENTERPRISE
$149.99/month
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
Capabilities
What Returns, EU Withdrawal can do.
The 37 capabilities Returns, EU Withdrawal lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Returns and exchanges
Return options
10- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
15- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Shipping
Labels and packaging
8- Label creation
- Packing slips
- Return labels
- Delivery date
- Order sync
- Multi-language
- Carrier selection
- Shipping rates
Managing shipments
4- Order sync
- Real-time tracking
- Email notifications
- Order updates
FAQ
Returns, EU Withdrawal — frequently asked questions.
What is Returns, EU Withdrawal on Shopify?
How much does Returns, EU Withdrawal cost?
Is Returns, EU Withdrawal free?
When was Returns, EU Withdrawal launched?
Is Returns, EU Withdrawal Built for Shopify?
What are the best Returns, EU Withdrawal alternatives?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running S.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View S on the Shopify App Store ↗