OngoingAI

Synctrack Returns & Exchanges usage & market intelligence

Shopify rating

4.9 ★

130 reviews

What merchants actually report
4.88average· 128 reviews analyzed· 106 with written feedback
93% 5★2% ≤3★

31% of attributable reviewers are United States merchants. 8% had used the app for a year or more when they reviewed.

The developer replies to 98% of reviews overall and 100% of critical ones.

Recent reviewers rate Synctrack Returns & Exchanges 5.00, above its 4.88 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

98%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

8%

Using 1yr+ at review

Top merchant markets

United States 31%India 16%United Kingdom 13%Germany 6%Australia 5%

Tenure when reviewed

under a day 46%days 20%months 26%a year or more 8%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
STARTERFree
  • • Limited to 5 return requests/month
  • • Branded return page/ portal
  • • Email notifications
  • • Basic refunds & exchanges
  • • Return policy & window
PROFESSIONAL$19.99/month

7-day free trial · or $191.90/year and save 20%

  • • All features in Free, plus
  • • Exchange for different variant
  • • Refund to store credit
  • • Refund to gift card, discount code
  • • EU Withdrawal form effective 06/19/2026
PREMIUM$49.99/month

14-day free trial · or $479.90/year and save 20%

  • • All features in Professional, plus
  • • AI Smart Exchange
  • • Exchange for other products
  • • Return shipment tracking
  • • Automatic Shopify Return sync
ENTERPRISE$149.99/month

14-day free trial · or $1,439.90/year and save 20%

  • • All in Premium, plus:
  • • Multi-store: 2+ stores
  • • Integrate your preferred WMS
  • • Returns API & Webhook
  • • Manage portal access for team members
What does Synctrack Returns & Exchanges do?

Synctrack: Returns & Exchanges: Top #1 Shopify return app for US, UK, Australia, Germany & other countries handle refunds, exchanges, and store credits easily

  • Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)
  • RMA: Automate return labels generation & tracking with 2000+ carrier integration
  • Reduce refunds with AI smart exchange or refunds by store credit, gift card, etc
  • Auto-sync returns status to Shopify & connect with your AI agents with MCP tools
  • Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsShippingLabel creationPacking slipsReturn labelsDelivery dateOrder syncCarrier selectionShipping ratesReal-time trackingOrder updates
Review history
Daily review count on the Shopify App Store
130+9 · 29d~0.3/day· Rating steady at 4.9★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#16▲1
  • Shipping#38▲4

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#9 of 177
Review percentile
95th
Rating percentile
73th
On the App Store
3.5 yrs
Works with
Integrations listed for Synctrack Returns & Exchanges
Customer accountsShopify FlowShopify AdminAustralia PostFedExGorgiasSendcloudShippoShipstation
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The App Store's own "more apps like this" for Synctrack Returns & Exchanges
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Frequently asked questions

Synctrack: Returns & Exchanges: Top #1 Shopify return app for US, UK, Australia, Germany & other countries handle refunds, exchanges, and store credits easily It's a returns and exchanges tool for ecommerce stores.