OngoingAI

EcoReturns usage & market intelligence

Shopify rating

4.9 ★

129 reviews

What merchants actually report
4.88average· 121 reviews analyzed· 117 with written feedback
97% 5★3% ≤3★

83% of attributable reviewers are India merchants. 19% had used the app for a year or more when they reviewed.

The developer replies to 16% of reviews overall and 75% of critical ones.

Recent reviewers rate EcoReturns 5.00, above its 4.88 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

16%

Developer response rate

Replies to critical

75%

On 3★ and below

Long-term reviewers

19%

Using 1yr+ at review

Top merchant markets

India 83%United States 9%United Kingdom 3%Switzerland 2%Germany 1%

Tenure when reviewed

under a day 12%days 24%months 45%a year or more 19%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
StarterFree
  • • 20 returns per month included
  • • Fully branded return experience
  • • Unlimited return reasons & policies
  • • Manual approvals
  • • Inbuilt discounted shipping labels
Smart Automation$29/month

7-day free trial · or $299/year and save 14%

  • • Everything in Starter
  • • Auto process refunds and exchanges
  • • Variant exchange first flow
  • • Connect 100+ integrations
  • • Deep analytics & reports
Scale AI$99/month

14-day free trial · or $999/year and save 16%

  • • Everything in Smart Automation
  • • Save money with Refund optimizer
  • • Return routing to multiple warehouses
  • • Smart rules & unlimited automations
  • • Exchange payment collection
Enterprise$299/month

30-day free trial · or $2,999/year and save 16%

  • • Everything in Scale AI
  • • Custom Integrations
  • • Custom features
  • • Personalized onboarding support
  • • Quarterly return process review
What does EcoReturns do?

EcoReturns is the best AI-powered Shopify Returns App. It helps you reduce refunds, automate returns/exchanges, offer store credits and save on shipping labels

  • Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
  • Choose inbuilt discounted shipping rates or plug in your own carriers.
  • Highly configurable return portal, policies, reasons, sub-reasons & automations.
  • Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
  • AI tools for lower refunds, credits, RTO & chat for better experience & margins.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
129+10 · 26d~0.4/day· Rating 5.0★ → 4.9★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other#4 on Aug 15 → #4 on Sep 5 · 22 observed days#4
  • Returns and exchanges#24 on Aug 15 → #24 on Sep 5 · 22 observed days#24

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#11 of 174
Review percentile
94th
Rating percentile
72th
On the App Store
5.1 yrs
Works with
Integrations listed for EcoReturns: AI powered Returns
Australia postCanada PostDHL & 200+ IntegrationsGorgiasUSPSWhatsapp
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The App Store's own "more apps like this" for EcoReturns
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Frequently asked questions

EcoReturns is the best AI-powered Shopify Returns App. It helps you reduce refunds, automate returns/exchanges, offer store credits and save on shipping labels It's a returns and exchanges tool for ecommerce stores.