EcoReturns
Shopify returns and exchanges app by Saara Inc·AI-powered returns automation app: encourage exchanges, store credits & turn refunds into revenue.
Snapshot
Ongoing.AI tracks EcoReturns daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.90
125 reviews
Pricing
From $29/mo
freemium
Built for Shopify
No
Years live
4
launched Aug 12, 2021
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+1
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where EcoReturns sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →
Catalog position
Where EcoReturns sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#15
of 182 active apps
Review count percentile
92th
vs category siblings
Rating percentile
60th
vs category siblings
Years on App Store
4
since 2021
Listing change cadence
What EcoReturns has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 97%positive168
- 1%neutral2
- 2%negative4
Top themes
What merchants praise
“Customer service is the best and provides the right solutions at the right time. The application is very easy to use and very convenient to process all the returns and exchanges requests with real-time automation”
What merchants complain about
“Worst approach to customers I've ever experienced. I spent months integrating EcoReturns into our carrier; they always promised everything, but it never happened. Additionally, their support is not responding to messages in their own chat!”
Plans
EcoReturns pricing tiers.
Starter
Free
- 20 returns per month included
- Fully branded return experience
- Unlimited return reasons & policies
- Manual approvals
- Inbuilt discounted shipping labels
- Email notifications
- Single language support
Smart Automation
$29/month
- Everything in Starter
- Auto process refunds and exchanges
- Variant exchange first flow
- Connect 100+ integrations
- Deep analytics & reports
- Self-service tracking for customers
- Store credit & partial refunds
- Multi Language support
Scale AI
$99/month
- Everything in Smart Automation
- Save money with Refund optimizer
- Return routing to multiple warehouses
- Smart rules & unlimited automations
- Exchange payment collection
- Return sub-reasons & deep insights
- APIs and Webhook support
- 24/7 Priority support
Enterprise
$299/month
- Everything in Scale AI
- Custom Integrations
- Custom features
- Personalized onboarding support
- Quarterly return process review
- SLA backed support
- Dedicated account manager
Capabilities
What EcoReturns can do.
The 24 capabilities EcoReturns lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Return options
9- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Discount codes
Return management
15- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Analytics
FAQ
EcoReturns — frequently asked questions.
What is EcoReturns on Shopify?
How much does EcoReturns cost?
Is EcoReturns free?
When was EcoReturns launched?
Is EcoReturns Built for Shopify?
What are the best EcoReturns alternatives?
Alternatives
Apps merchants pick instead.
401layers UG (haftungsbeschraenkt)
EU Withdrawal Button & Form
Known for: ease-of-use
AfterShip
AfterShip Returns & Exchanges
Known for: customer-support
Appsdart Solutions Private Limited
Return Prime:Return & Exchange
Known for: customer-support
ShipStation
ShipStation
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running EcoReturns.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View EcoReturns on the Shopify App Store ↗