OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.9 ★
127 reviews
What merchants actually report
4.88average· 121 reviews analyzed· 117 with written feedback
97% 5★3% ≤3★

83% of attributable reviewers are India merchants. 19% had used the app for a year or more when they reviewed.

The developer replies to 16% of reviews overall and 75% of critical ones.

Recent reviewers rate EcoReturns 5.00, above its 4.88 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
16%
Developer response rate
Replies to critical
75%
On 3★ and below
Long-term reviewers
19%
Using 1yr+ at review
Top merchant markets
India 83%United States 9%United Kingdom 3%Switzerland 2%Australia 1%
Tenure when reviewed
under a day 12%days 24%months 45%a year or more 19%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Starter
Free
  • • 20 returns per month included
  • • Fully branded return experience
  • • Unlimited return reasons & policies
  • • Manual approvals
  • • Inbuilt discounted shipping labels
Smart Automation
$29/month
7-day free trial · or $299/year and save 14%
  • • Everything in Starter
  • • Auto process refunds and exchanges
  • • Variant exchange first flow
  • • Connect 100+ integrations
  • • Deep analytics & reports
Scale AI
$99/month
14-day free trial · or $999/year and save 16%
  • • Everything in Smart Automation
  • • Save money with Refund optimizer
  • • Return routing to multiple warehouses
  • • Smart rules & unlimited automations
  • • Exchange payment collection
Enterprise
$299/month
30-day free trial · or $2,999/year and save 16%
  • • Everything in Scale AI
  • • Custom Integrations
  • • Custom features
  • • Personalized onboarding support
  • • Quarterly return process review
What does EcoReturns do?

EcoReturns is the best AI-powered Shopify Returns App. It helps you reduce refunds, automate returns/exchanges, offer store credits and save on shipping labels

  • Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
  • Choose inbuilt discounted shipping rates or plug in your own carriers.
  • Highly configurable return portal, policies, reasons, sub-reasons & automations.
  • Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
  • AI tools for lower refunds, credits, RTO & chat for better experience & margins.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
127+8 · 30d~0.3/day· Rating 5.0★ → 4.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other
    #7▼1
  • Returns and exchanges
    #20▲4

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#10 of 183
Review percentile
95th
Rating percentile
72th
On the App Store
5.1 yrs
Works with
Integrations listed for EcoReturns: AI powered Returns
Customer accountsAustralia postCanada PostDHL & 200+ IntegrationsGorgiasUSPSWhatsapp
Apps similar to EcoReturns
The App Store's own "more apps like this" for EcoReturns
AfterShip Returns & Exchanges
4.7(1,542)

Free plan available

CWILL Returns & Exchanges
4.9(489)

Free plan available

Synctrack Returns & Exchanges
4.9(130)

Free plan available

Frequently asked questions

EcoReturns is the best AI-powered Shopify Returns App. It helps you reduce refunds, automate returns/exchanges, offer store credits and save on shipping labels It's a returns and exchanges tool for ecommerce stores.