ReturnX

Shopify returns and exchanges app by Xpany Softwares LLP·Manage returns and exchanges effortlessly with return label automation, custom branded Return Portal

Snapshot

4.90(40 reviews)#28of 182 inReturns and exchanges

Ongoing.AI tracks ReturnX daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchanges

Rating

4.90

40 reviews

Pricing

From $39/mo

freemium

Built for Shopify

No

Years live

3

launched Apr 27, 2023

Last updated

Jun 27, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#40#40#40#39#395.003.752.501.250.00May 28Jun 1Jun 5Jun 9Jun 13Total reviewsRating (0–5)
ReturnX added 0 reviews over the last 28 days.

Category rank over time

Where ReturnX sits day-by-day in Returns and exchanges.

Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →

#18#31#44#57#70May 28May 31Jun 4Jun 8Jun 12ReturnX · #23ILS · #22Retractly · #24
Best position observed: #21. ReturnX slipped 2 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where ReturnX sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#28

of 182 active apps

Review count percentile

85th

vs category siblings

Rating percentile

60th

vs category siblings

Years on App Store

3

since 2023

Listing change cadence

What ReturnX has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+18shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-27Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jun 28

2026-06-25 → 2026-06-27

Shopify Lastmod · Jun 26

2026-06-24 → 2026-06-25

Shopify Lastmod · Jun 25

2026-06-22 → 2026-06-24

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.90(40 reviews)
  • 96%positive55
  • 0%neutral0
  • 4%negative2

Top themes

    What merchants praise

    “This app is a lifesaver for merchants dealing with customer returns. It simplifies the process, eliminating tedious emails. Plus, the support team is super quick and helpful. It's a must-have for making returns management a breeze.”
    Jalwa by Nidhi Kejriwal · 5★

    Plans

    ReturnX pricing tiers.

    Explore

    Free

    • 5 Free Returns
    • One Click Order Creation
    • One Click Refund
    • Customizable Return Portal
    • Shipping Integrations
    • Customer Emails
    • Multi-Languages

    Starter

    $39/month

    • 80 returns/month
    • Everything in Explore +
    • Gift Card Refunds
    • Custom Returns Policies
    • Automated Refunds
    • AI Analytics

    Growth

    $69/month

    • 180 Returns/month
    • Everything in Starter Plan +
    • Custom Branding
    • Remove ReturnX Branding
    • Multiple Languages
    • Export Analytics
    • Priority Support

    Scale

    $169/month

    • 500 Returns/month
    • Everything in Growth Plan +
    • Automation
    • OMS/WMS Integrations
    • Custom Solutions
    • Dedicated Account Manager

    Capabilities

    What ReturnX can do.

    The 24 capabilities ReturnX lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Return options

    9
    • Automated refunds
    • Manual refunds
    • Exchanges
    • Replacements
    • QR codes
    • Gift cards
    • Store credit
    • Gift returns
    • Discount codes

    Return management

    15
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return reasons
    • Multi-language
    • Shipping labels
    • Return tracking
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    FAQ

    ReturnX — frequently asked questions.

    What is ReturnX on Shopify?
    ReturnX, officially listed on the Shopify App Store as ReturnX: Returns & Exchanges, is a Shopify app in the Returns and exchanges category. Say goodbye to return headaches with our user-friendly return and exchange app. With our customizable Return Portal, managing returns and exchanges is super easy. Our one-click return label generation with EasyPost, Shippo, Parcel2Go, InPost, DHL, DPD, and AI-powered analytics provides a revolutionary post-purchase experience for both you and your customers. We provide plug-and-play integrations to save you time and maximize ROI, elevating your post-purchase experience. It averages 4.90 out of 5 across 40 merchant reviews on the Shopify App Store.
    How much does ReturnX cost?
    ReturnX offers a free plan and 3 paid plans starting at $39/month and going up to $169/month. The free plan includes 5 Free Returns, One Click Order Creation, One Click Refund, and Customizable Return Portal. The paid plans unlock advanced features beyond what's available on the free tier.
    Is ReturnX free?
    Yes — ReturnX offers a free plan alongside paid options. The free plan includes 5 Free Returns, One Click Order Creation, and One Click Refund. Paid plans start at $39/month for advanced features.
    When was ReturnX launched?
    ReturnX launched on April 27, 2023 — over 3 years on the Shopify App Store. In that time it has gathered 40 merchant reviews.
    Is ReturnX Built for Shopify?
    ReturnX does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best ReturnX alternatives?
    Merchants commonly compare ReturnX with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and ShipStation. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    AfterShip

    AfterShip Returns & Exchanges

    4.70★1,269

    Known for: customer-support

    Appsdart Solutions Private Limited

    Return Prime:Return & Exchange

    4.80★734

    Known for: customer-support

    ShipStation

    ShipStation

    4.20★669

    Known for: customer-support

    Browse more inAll Returns and exchanges apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running ReturnX.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on ReturnX

    Prefer the source? View ReturnX on the Shopify App Store ↗