OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
4.9 ★
39 reviews
What merchants actually report
4.82average· 39 reviews analyzed· 30 with written feedback
95% 5★5% ≤3★

39% of attributable reviewers are India merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 39% of reviews overall and 0% of critical ones.

Rating · last 90d
—
Recent direction
Replies to reviews
39%
Developer response rate
Replies to critical
0%
On 3★ and below
Long-term reviewers
3%
Using 1yr+ at review
Top merchant markets
India 39%United States 13%United Kingdom 10%Australia 8%Sweden 5%
Tenure when reviewed
under a day 28%days 21%months 49%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Explore
Free
  • • 5 Free Returns
  • • One Click Order Creation
  • • One Click Refund
  • • Customizable Return Portal
  • • Shipping Integrations
Starter
$39/month
14-day free trial · or $374/year and save 20%
  • • 80 returns/month
  • • Everything in Explore +
  • • Gift Card Refunds
  • • Custom Returns Policies
  • • Automated Refunds
Growth
$69/month
14-day free trial · or $662/year and save 20%
  • • 180 Returns/month
  • • Everything in Starter Plan +
  • • Custom Branding
  • • Remove ReturnX Branding
  • • Multiple Languages
Scale
$169/month
14-day free trial · or $1,622/year and save 20%
  • • 500 Returns/month
  • • Everything in Growth Plan +
  • • Automation
  • • OMS/WMS Integrations
  • • Custom Solutions
What does ReturnX do?

Get your best shopify returns app for returns and exchanges. ReturnX makes your return and exchange journey hassle-free and saves 100+ hours. Install App Now!

  • Save Hours with Auto Return and Exchange Portal and Return Label Generation
  • Retain Revenue by Promoting Refunds via Gift Cards and Store Credit
  • Double Your Return Profits with AI Analytics and a Detailed Merchant Dashboard
  • Keep Your Customers Updated with Emails About Their Return Requests and Labels
  • Collect Upsell Amounts & Handling Charges for Exchanges.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
39±0 · 6d· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 6 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other
    #15▲4
  • Returns and exchanges
    #58▲24

Tracked daily · last 7 days · as of 2026-10-02

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#19 of 189
Review percentile
90th
Rating percentile
73th
On the App Store
3.4 yrs
Works with
Integrations listed for ReturnX: Returns & Exchanges
EasyPostgorgiasInpostklaviyoParcel2GoShippo
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Frequently asked questions

Get your best shopify returns app for returns and exchanges. ReturnX makes your return and exchange journey hassle-free and saves 100+ hours. Install App Now! It's a returns and exchanges tool for ecommerce stores.