OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Free
Free
  • • Customer return portal
  • • Email notifications
  • • Basic analytics
  • • Up to 10 returns/month
Starter
$19/month
or $182/year and save 20%
  • • Everything in Free
  • • 100 returns/month
  • • Custom branding & logo
  • • Advanced analytics
  • • Email templates
Pro
$49/month
or $470/year and save 20%
  • • Everything in Starter
  • • Unlimited returns
  • • Live chat with customers
  • • Connect returns to external tools
  • • Custom return reasons
What does TrackBack do?

Manage returns end-to-end with a branded customer portal, automated emails, and one-click refunds, exchanges, and store credits.

  • Self-service customer portal accessible directly from your online store
  • Process refunds, store credits, and exchanges from one dashboard
  • Automated emails for every stage of the return process
  • Customizable return reasons, policies, and email templates
  • Analytics dashboard tracking return volume, reasons, and refund trends

Features

Returns and warranty - OtherReturns and exchangesAutomated refundsExchangesStore creditAutomated approvalsReturn portalCustom policies
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other
    #31▼9
  • Returns and exchanges
    #160▲4

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Returns and warranty - Other on the App Store
Rank by reviews
#19 of 24
Review percentile
25th
Rating percentile
58th
On the App Store
0.3 yrs
Apps similar to TrackBack
The App Store's own "more apps like this" for TrackBack
AfterShip Returns & Exchanges
4.7(1,542)

Free plan available

CWILL Returns & Exchanges
4.9(488)

Free plan available

Synctrack Returns & Exchanges
4.9(131)

Free plan available

Frequently asked questions

Manage returns end-to-end with a branded customer portal, automated emails, and one-click refunds, exchanges, and store credits. It's a returns and warranty - other tool for ecommerce stores.