OngoingAI
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TrackBack ‑ Smart Returns

Give customers a branded returns portal on your store. Review requests and handle refunds, exchanges

by Nexa Labsapps.shopify.com
App Store
Returns and warranty - OtherReturns and exchangesAutomated refundsExchangesStore creditAutomated approvalsReturn portalCustom policies
About TrackBack ‑ Smart Returns

Manage returns end-to-end with a branded customer portal, automated emails, and one-click refunds, exchanges, and store credits.

Pricing
Free plan available
FreeFree
  • • Customer return portal
  • • Email notifications
  • • Basic analytics
  • • Up to 10 returns/month
Starter$19/month
  • • Everything in Free
  • • 100 returns/month
  • • Custom branding & logo
  • • Advanced analytics
  • • Email templates
Pro$49/month
  • • Everything in Starter
  • • Unlimited returns
  • • Live chat with customers
  • • Connect returns to external tools
  • • Custom return reasons
Catalog position
Within Returns and warranty - Other on the App Store
Rank by reviews
#18 of 18
Review percentile
6th
Rating percentile
61th
On the App Store
0.2 yrs

Frequently asked questions

What is TrackBack?

Manage returns end-to-end with a branded customer portal, automated emails, and one-click refunds, exchanges, and store credits. It's a returns and warranty - other tool for ecommerce stores.

How much does TrackBack cost?

Free plan available