OngoingAI

TrackBack usage & market intelligence

Pricing
Free plan available
FreeFree
  • • Customer return portal
  • • Email notifications
  • • Basic analytics
  • • Up to 10 returns/month
Starter$19/month

or $182/year and save 20%

  • • Everything in Free
  • • 100 returns/month
  • • Custom branding & logo
  • • Advanced analytics
  • • Email templates
Pro$49/month

or $470/year and save 20%

  • • Everything in Starter
  • • Unlimited returns
  • • Live chat with customers
  • • Connect returns to external tools
  • • Custom return reasons
What does TrackBack do?

Manage returns end-to-end with a branded customer portal, automated emails, and one-click refunds, exchanges, and store credits.

  • Self-service customer portal accessible directly from your online store
  • Process refunds, store credits, and exchanges from one dashboard
  • Automated emails for every stage of the return process
  • Customizable return reasons, policies, and email templates
  • Analytics dashboard tracking return volume, reasons, and refund trends

Features

Returns and warranty - OtherReturns and exchangesAutomated refundsExchangesStore creditAutomated approvalsReturn portalCustom policies
Review history
Daily review count on the Shopify App Store
0±0 · 26d· Rating steady at 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other#22 on Aug 15 → #27 on Sep 5 · 22 observed days#27▼5

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and warranty - Other on the App Store
Rank by reviews
#19 of 22
Review percentile
18th
Rating percentile
64th
On the App Store
0.3 yrs
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Frequently asked questions

Manage returns end-to-end with a branded customer portal, automated emails, and one-click refunds, exchanges, and store credits. It's a returns and warranty - other tool for ecommerce stores.