OngoingAI

Reclaim usage & market intelligence

Pricing
Free trial available
Starter$29/month

14-day free trial

  • • 150 AI ticket resolutions/mo
  • • WISMO / return / exchange triage
  • • Order-grounded replies + guardrails
Growth$99/month

14-day free trial

  • • 750 AI ticket resolutions/mo
  • • Shadow / assisted / autonomous
  • • Configurable refund guardrails
Pro$299/month

14-day free trial

  • • 3,000 AI ticket resolutions/mo
  • • Full audit log + escalation flow
  • • Priority support + data export
What does Reclaim do?

Reclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a guardrailed resolution. It classifies intent, sent...

  • Auto-triage every ticket by intent, sentiment, and urgency
  • Replies grounded in the real order, tracking, and refund history
  • Guardrails escalate out-of-policy refunds to a human

Features

HelpdeskEmailAI responsesEscalationCustomer notifications
Review history
Daily review count on the Shopify App Store
0±0 · 5d· Rating steady at 0.0★
Sep 10Sep 14

Daily tracking from Aug 10, 2026 through today · 5 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#158 of 161
Review percentile
2th
Rating percentile
65th
On the App Store
0.2 yrs
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Frequently asked questions

Reclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a guardrailed resolution. It classifies intent, sent... It's a helpdesk tool for ecommerce stores.