OngoingAI

PostCo Returns & Exchanges usage & market intelligence

Shopify rating

4.8 ★

100 reviews

What merchants actually report
4.89average· 95 reviews analyzed· 95 with written feedback
94% 5★2% ≤3★

47% of attributable reviewers are Australia merchants. 25% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 50% of critical ones.

Recent reviewers rate PostCo Returns & Exchanges 5.00, above its 4.89 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

1%

Developer response rate

Replies to critical

50%

On 3★ and below

Long-term reviewers

25%

Using 1yr+ at review

Top merchant markets

Australia 47%United States 21%United Kingdom 18%Singapore 4%Sweden 1%

Tenure when reviewed

under a day 2%days 23%months 50%a year or more 25%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
Checkout+Free to install
  • • Checkout+ & package protection
  • • All apps included
  • • + Returns & exchanges
  • • + Order editing (replace $199/mo apps)
  • • + Upsell (replace $199/mo apps)
Platform$179/month

14-day free trial

  • • All apps included
  • • + Returns & exchanges
  • • + Order editing (replace $199/mo apps)
  • • + Upsell (replace $199/mo apps)
  • • Multi-item & instant exchange +more
Platform$289/month

14-day free trial

  • • All apps included
  • • + Returns & exchanges
  • • + Order editing (replace $199/mo apps)
  • • + Upsell (replace $199/mo apps)
  • • Multi-item & instant exchange +more
What does PostCo Returns & Exchanges do?

PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells.

  • Reduce refunds with store credit, bonus incentives & instant exchanges
  • Upsell at cart, checkout & during exchanges for higher order value
  • Let customers edit their orders after checkout, no support needed
  • Unlimited return rules and workflows to optimize your returns process
  • Add an EU-compliant withdrawal button and portal to your store

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsShippingLabel creationAddress validationReturn labelsBarcode scanningShipping insuranceShipping rulesDelivery dateCarrier selectionShipping ratesOrder syncReal-time trackingOrder updates
Review history
Daily review count on the Shopify App Store
100+6 · 29d~0.2/day· Rating steady at 4.8★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#21▲16
  • Shipping#77▲8

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#12 of 177
Review percentile
94th
Rating percentile
69th
On the App Store
6.6 yrs
Works with
Integrations listed for PostCo Returns & Exchanges
CheckoutCustomer accountsAustralia PostGorgiasKlaviyoRoyal MailStripeUSPS
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Frequently asked questions

PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells. It's a returns and exchanges tool for ecommerce stores.