OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Free
Free
  • • 30 tickets per calendar month
  • • Inbox inside Shopify Admin
  • • Customer and order details per ticket
  • • Team assignments and internal notes
  • • Email, forms and social channels
Starter
$29/month
or $290/year and save 17%
  • • 1,000 tickets per calendar month
  • • Inbox inside Shopify Admin
  • • Customer and order details per ticket
  • • Team assignments and internal notes
  • • Email, forms and social channels
What does New Reply do?

Run customer support inside Shopify with one shared inbox, order context, customer history, AI drafts and team collaboration built in.

  • Run your entire customer support inbox inside your store admin
  • See orders and customer context without switching to external software
  • Manage every support channel from one inbox inside your admin
  • Collaborate with your team without using a separate helpdesk
  • Use AI for drafts, translations and labels without leaving your admin

Features

HelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-languageMulti-storeAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 9d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 9 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #74▲14

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#160 of 162
Review percentile
2th
Rating percentile
64th
On the App Store
0 yrs
Works with
Integrations listed for New Reply – Native AI Helpdesk
Customer accountsShopify FlowShopify AdminFacebook MessengerFlowInstagramOpenAIWhatsApp
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Frequently asked questions

Run customer support inside Shopify with one shared inbox, order context, customer history, AI drafts and team collaboration built in. It's a helpdesk tool for ecommerce stores.