Affiniv Net Promoter Score NPS

Shopify surveys app by Affiniv·Net Promoter Score (NPS) & Post-Purchase Survey to Collect Customer Feedback and Get Insights

Snapshot

5.00(6 reviews)#36of 134 inSurveys

Ongoing.AI tracks Affiniv Net Promoter Score NPS daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

Rating

5.00

6 reviews

Pricing

From $25/mo

freemium

Built for Shopify

No

Years live

4

launched Dec 8, 2021

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Affiniv Net Promoter Score NPS sits day-by-day in Surveys.

Position across the Surveys page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Surveys leaderboard →

#40#48#56#64#72May 28May 31Jun 4Jun 7Jun 11Affiniv Net Promoter Score NPS · #70Delighted Post‑Delivery Survey · #69Parlata AI · #71
Best position observed: #43. Affiniv Net Promoter Score NPS slipped 24 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Affiniv Net Promoter Score NPS sits in the App Store.

Rank and percentile inside the Surveys category — the competitive shape of the niche around this app.

Rank in Surveys

#36

of 134 active apps

Review count percentile

73th

vs category siblings

Rating percentile

68th

vs category siblings

Years on App Store

4

since 2021

Listing change cadence

What Affiniv Net Promoter Score NPS has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-06-07 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-16 → 2026-06-28

Shopify Lastmod · Jun 17

2026-06-07 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(6 reviews)
  • 100%positive6
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
    Mill Story · 5 · 2025-10-14

    Plans

    Affiniv Net Promoter Score NPS pricing tiers.

    Free Plan

    Free

    • Up to 100 orders
    • Email embedded-survey
    • WhatsApp, SMS surveys
    • Thank You, Orders page surveys
    • Automated triggers & reminders
    • Analytics dashboard
    • Integrations : Slack, Email alerts
    • Support via email

    Starter Plan

    $25/month

    • Up to 1,000 orders
    • Email embedded-survey
    • WhatsApp, SMS surveys
    • Thank You, Orders page surveys
    • Automated triggers & reminders
    • Analytics dashboard
    • Integrations : Slack, Email alerts
    • Support via email

    Growth Plan

    $99/month

    • Up to 5,000 orders
    • Email embedded-surveys
    • WhatsApp, SMS surveys
    • Thank You, Orders page surveys
    • Automated triggers & reminders
    • AI-powered analytics
    • Integrations : Slack, Email alerts
    • Support via email and Zoom

    Advanced Plan

    $199/month

    • Up to 15,000 orders
    • Email embedded-surveys
    • WhatsApp, SMS surveys
    • Thank You, Orders page surveys
    • Automated triggers & reminders
    • AI-powered analytics
    • Advanced integrations : CRM, etc.
    • Assisted on-boarding & support

    Capabilities

    What Affiniv Net Promoter Score NPS can do.

    The 26 capabilities Affiniv Net Promoter Score NPS lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Surveys

    Form customization

    8
    • Conditional logic
    • Custom styles
    • Embedded forms
    • Templates
    • Pop-ups
    • Real-time editing
    • Scheduling
    • Multi-language

    Survey types

    3
    • Customer satisfaction
    • Net Promoter Score (NPS)
    • Post-purchase

    Submission management

    5
    • SMS
    • Email
    • Data export
    • Analytics
    • Customer segments

    Analytics

    Customer behavior

    3
    • Real-time tracking
    • Loyalty analysis
    • Cohort analysis

    Marketing and sales

    1
    • AI insights

    Visuals and reports

    6
    • Analytics dashboard
    • Custom dashboards
    • Custom reports
    • Data export
    • Historical analysis
    • Notifications

    FAQ

    Affiniv Net Promoter Score NPS — frequently asked questions.

    What is Affiniv Net Promoter Score NPS on Shopify?
    Affiniv Net Promoter Score NPS is a Shopify app in the Surveys category. Affiniv is a NPS survey and analytics app that helps brands increase customer retention. Create branded Net Promoter Score (NPS) surveys in minutes & send them via multiple channels. Get high response rates with automated triggers (eg, 5 days after purchase) and reminders. Dive deep into customer responses with an AI-powered analytics dashboard. Set up alerts and automate post-response workflows for timely actions. Delight your customers by fixing issues that affect your customer experience. It averages 5.00 out of 5 across 6 merchant reviews on the Shopify App Store.
    How much does Affiniv Net Promoter Score NPS cost?
    Affiniv Net Promoter Score NPS offers a free plan and 3 paid plans starting at $25/month and going up to $199/month. The free plan includes Up to 100 orders, Email embedded-survey, WhatsApp, SMS surveys, and Thank You, Orders page surveys. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Affiniv Net Promoter Score NPS free?
    Yes — Affiniv Net Promoter Score NPS offers a free plan alongside paid options. The free plan includes Up to 100 orders, Email embedded-survey, and WhatsApp, SMS surveys. Paid plans start at $25/month for advanced features.
    When was Affiniv Net Promoter Score NPS launched?
    Affiniv Net Promoter Score NPS launched on December 8, 2021 — over 4 years on the Shopify App Store. In that time it has gathered 6 merchant reviews.
    Is Affiniv Net Promoter Score NPS Built for Shopify?
    Affiniv Net Promoter Score NPS does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Affiniv Net Promoter Score NPS alternatives?
    Merchants commonly compare Affiniv Net Promoter Score NPS with Powerful Contact Form Builder, Data Export IO, Report Pundit, and Hulk Contact Form Builder. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Affiniv Net Promoter Score NPS.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Prefer the source? View Affiniv Net Promoter Score NPS on the Shopify App Store ↗