OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free trial available
Starter
$29/month
14-day free trial
  • • 100 customer conversations per month
  • • 1,000 AI replies per month
  • • No overages or surprise fees
Growth
$99/month
14-day free trial
  • • 500 customer conversations per month
  • • 5,000 AI replies per month
  • • No overages or surprise fees
Scale
$299/month
14-day free trial
  • • 2,000 customer conversations per month
  • • 20,000 AI replies per month
  • • No overages or surprise fees
What does Mend do?

Answer shoppers in chat and email, automate governed Shopify order actions, and keep control with custom rules, approvals, and human takeover.

  • Answer questions from your catalog, policies, FAQs, and store knowledge
  • Support chat and email, verify shoppers, and handle order requests
  • Keep control with rules, approvals, team replies, and human takeover

Features

ChatAI chatbotsLive chatEmail chatAgent analyticsDiscountsFAQsGreetingsProduct recommendationsOrder updatesChat windowWelcome messagesHelpdeskEmailChatbotSelf-serviceAuto-replyAI responsesTicketingUnified inboxRule-based triggersEscalationOrder trackingCustomer notificationsAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #207▲1
  • Chat
    #852▲6

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#659 of 889
Review percentile
26th
Rating percentile
61th
On the App Store
0.2 yrs
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Frequently asked questions

Answer shoppers in chat and email, automate governed Shopify order actions, and keep control with custom rules, approvals, and human takeover. It's a chat tool for ecommerce stores.