OngoingAI

Mailipy usage & market intelligence

Shopify rating

5.0 ★

4 reviews

Pricing
Free plan available
freeFree
  • • 50 support drafts to try it out
  • • Shopify and your inbox connected
  • • Nothing sent without your approval
Pro$15/month
  • • 200 support drafts a month
  • • Cart recovery with no value cap
  • • Full history and agent learning
max$49/month
  • • 900 support drafts a month
  • • Cart recovery with no value cap
  • • Full history and agent learning
What does Mailipy do?

mailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. N...

  • Real order context in every draft — not generic AI answers
  • No support reply is ever sent without your approval
  • Knows when to escalate: no order, fraud signals, outside your policy
  • Wins back abandoned carts with a sequence that stops when they buy
  • Works with your current inbox — Gmail, Outlook or your own domain

Features

HelpdeskEmailAI responsesAI summariesRule-based triggersEscalationOrder tracking
Review history
Daily review count on the Shopify App Store
4+2 · 23d~0.1/day· Rating steady at 5.0★
Aug 23Sep 14

Daily tracking from Aug 10, 2026 through today · 23 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#33▲10

Tracked daily · last 24 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#28 of 161
Review percentile
83th
Rating percentile
100th
On the App Store
0.2 yrs
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Frequently asked questions

mailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. N... It's a helpdesk tool for ecommerce stores.