OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
1 reviews
Pricing
Free plan available
20 AI replies/day
Free
200 AI replies/day
$29/month
7-day free trial
600 AI replies/day
$79/month
7-day free trial
1500 replies/day
$149/year
7-day free trial
What does Luma do?

Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Sho...

  • AI chatbot that answers product and order questions in Arabic and English
  • Automatic order tracking — customers check status without waiting for staff
  • Escalates tough questions to your dashboard for human reply
  • Storefront chat widget and Instagram DMs managed in one place
  • Comprehensive analytics dashboards for users

Features

ChatAI chatbotsLive chatGreetingsQuick repliesOrder updatesChat windowWelcome messagesChat flowsHelpdeskSocial mediaAuto-replyResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
1±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #110▼14
  • Chat
    #443▼9

Tracked daily · last 23 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#338 of 891
Review percentile
62th
Rating percentile
100th
On the App Store
0.4 yrs
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Frequently asked questions

Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Sho... It's a chat tool for ecommerce stores.