OngoingAI

Luma usage & market intelligence

Pricing
Free plan available
20 AI replies/dayFree
200 AI replies/day$29/month

7-day free trial

600 AI replies/day$79/month

7-day free trial

1500 replies/day$149/year

7-day free trial

What does Luma do?

Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Sho...

  • AI chatbot that answers product and order questions in Arabic and English
  • Automatic order tracking — customers check status without waiting for staff
  • Escalates tough questions to your dashboard for human reply
  • Storefront chat widget and Instagram DMs managed in one place
  • Comprehensive analytics dashboards for users

Features

ChatAI chatbotsLive chatGreetingsQuick repliesOrder updatesChat windowWelcome messagesChat flowsHelpdeskSocial mediaAuto-replyResponse templatesAI responses
Review history
Daily review count on the Shopify App Store
0−1 · 26d· Rating 5.0★ → 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#89 on Aug 15 → #96 on Sep 3 · 11 observed days#96▼7

Tracked daily · last 20 days · as of 2026-09-03

Catalog position
Within Chat on the App Store
Rank by reviews
#751 of 852
Review percentile
12th
Rating percentile
61th
On the App Store
0.3 yrs
Works with
Integrations listed for Luma
Shopify Admin
Apps similar to Luma
The App Store's own "more apps like this" for Luma
Tidio: AI Chatbot & Live Chat
4.8(1,336)

Free plan available

QuickCEP: AI Support Agent
4.9(56)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(703)

Free trial available

Frequently asked questions

Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Sho... It's a chat tool for ecommerce stores.