OngoingAI

Kovax usage & market intelligence

Shopify rating

5.0 ★

3 reviews

Pricing
Free to install
Free to InstallFree to install
  • • $10 free credit: calls, email & SMS
Starter$49.99/month
  • • Calls: 166 min/month
  • • Emails: 5,000/month
  • • SMS: varies by country
Growth$199.99/month
  • • Calls: 740 min/month
  • • Emails: 20,000/month
  • • SMS: varies by country
Ultimate$399.99/month
  • • Calls: 1,600 min/month
  • • Emails: 40,000/month
  • • SMS: varies by country
What does Kovax do?

Kovax is an AI phone agent that answers your Shopify store's customer calls: order status, returns, and product questions, plus WhatsApp, SMS, and email.

  • Answers inbound customer calls with a natural AI voice agent
  • Handles order status, returns, and product questions for you
  • Transfers to your team or takes a message when a human is needed
  • Speaks your customers' language and can use a local phone number
  • Also replies on WhatsApp, SMS, and email from one agent

Features

HelpdeskChat
Review history
Daily review count on the Shopify App Store
3+1 · 26d· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#41 on Aug 22 → #37 on Sep 5 · 15 observed days#37▲4
  • Abandoned cart#62 on Aug 15 → #69 on Aug 21 · 7 observed days#69▼7

Tracked daily · last 15 days · as of 2026-09-05

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#30 of 155
Review percentile
81th
Rating percentile
100th
On the App Store
0.9 yrs
Works with
Integrations listed for Kovax: AI Phone Support
Shopify Admin
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Frequently asked questions

Kovax is an AI phone agent that answers your Shopify store's customer calls: order status, returns, and product questions, plus WhatsApp, SMS, and email. It's a helpdesk tool for ecommerce stores.