OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
3 reviews
Pricing
Free to install
Free to Install
Free to install
  • • $10 free credit: calls, email & SMS
Starter
$49.99/month
  • • Calls: 166 min/month
  • • Emails: 5,000/month
  • • SMS: varies by country
Growth
$199.99/month
  • • Calls: 740 min/month
  • • Emails: 20,000/month
  • • SMS: varies by country
Ultimate
$399.99/month
  • • Calls: 1,600 min/month
  • • Emails: 40,000/month
  • • SMS: varies by country
What does Kovax do?

Kovax is an AI phone agent that answers your Shopify store's customer calls: order status, returns, and product questions, plus WhatsApp, SMS, and email.

  • Answers inbound customer calls with a natural AI voice agent
  • Handles order status, returns, and product questions for you
  • Transfers to your team or takes a message when a human is needed
  • Speaks your customers' language and can use a local phone number
  • Also replies on WhatsApp, SMS, and email from one agent

Features

HelpdeskEmailSMSLive chatChatbotPhoneHelp centerAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatVoice supportVideo callsSocial mediaAgent analyticsCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsShipping alertsOrder updatesCross-sell
Review history
Daily review count on the Shopify App Store
3+1 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #26▲5
  • Abandoned cart#69▲2
  • Chat
    #103

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#32 of 162
Review percentile
81th
Rating percentile
100th
On the App Store
1 yrs
Works with
Integrations listed for Kovax: AI Phone Support
Shopify Admin
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The App Store's own "more apps like this" for Kovax
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Frequently asked questions

Kovax is an AI phone agent that answers your Shopify store's customer calls: order status, returns, and product questions, plus WhatsApp, SMS, and email. It's a helpdesk tool for ecommerce stores.