InboxServe

Shopify helpdesk app by InboxServe·AI-first support for your Multi-Brand organization. Automate intake and resolve requests faster.

Snapshot

#192of 196 inHelpdesk

InboxServe is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jul 2, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $29/mo

free_trial

Built for Shopify

No

Years live

0

launched May 22, 2026

Last updated

Jul 2, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where InboxServe sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#192

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What InboxServe has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-07-01name: set to InboxServetagline: set to AI-first support for your Multi-…description: set to Inboxserve helps Shopify merchan…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to free_trialpricing_tiers: set to Starter (+3 more)primary_price_value: set to 29categories: set to Helpdesklaunched_at: set to May 22, 2026works_with: set to Shopify Admin Gmailshopify_lastmod: 2026-07-01 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-07-01 → 2026-07-02

Works With · Jul 2

set to Shopify Admin Gmail

Launched At · Jul 2

set to May 22, 2026

PricingIdentity & listingCadence

Plans

InboxServe pricing tiers.

Starter

$29/month

  • Unified inbox & Shopify sync
  • AI assist: summarize & suggest replies
  • 3 team members, 1 store
  • 1,000 AI credits / month
  • Knowledge base & email templates

Professional

$79/month

  • AI automation & workflows
  • Store Intelligence insights
  • Advanced analytics & data export
  • Slack, SLA tools & custom roles
  • 10 members, 3 stores, 5K AI credits/mo
  • SLA, custom roles & teams

Business

$199/month

  • Unlimited team members
  • AI auto-reply for automated responses
  • AI chatbot & live chat widget
  • Customer portal
  • 10 stores, 25K AI credits/mo
  • AI workflow discovery

Enterprise

$499/month

  • Unlimited Shopify stores
  • 100K AI credits/month included
  • 100,000 emails / month
  • Dedicated support

Capabilities

What InboxServe can do.

The 19 capabilities InboxServe lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

6
  • Email
  • Live chat
  • Chatbot
  • Self-service
  • Help center
  • FAQs

Workflow automation

13
  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Escalation
  • Tagging
  • Order tracking
  • Customer notifications
  • Multi-store

FAQ

InboxServe — frequently asked questions.

What is InboxServe on Shopify?
InboxServe is a Shopify app in the Helpdesk category. Inboxserve helps Shopify merchants run support with AI-first workflows. The app automates intake, structures requests, and connects support with store context. This reduces repetitive work, improves response efficiency, and helps teams scale support through a more organized and branded customer experience.
How much does InboxServe cost?
InboxServe has 4 paid plans on the Shopify App Store, starting at $29/month and going up to $499/month.
Is InboxServe free?
No, InboxServe is a paid Shopify app. Plans start at $29/month on the Shopify App Store.
When was InboxServe launched?
InboxServe launched on May 22, 2026.
Is InboxServe Built for Shopify?
InboxServe does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best InboxServe alternatives?
Merchants commonly compare InboxServe with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running InboxServe.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track InboxServe — free Start free

Prefer the source? View InboxServe on the Shopify App Store ↗