OngoingAI

InboxServe usage & market intelligence

Shopify rating

5.0 ★

3 reviews

Pricing
Free trial available
Starter$50/month
  • • Unified inbox for every customer email
  • • Live Shopify order & customer sync
  • • AI drafts your reply in one click
  • • Summarize & translate any thread
  • • Built-in knowledge base
Professional$150/month
  • • Everything in Starter, plus:
  • • AI auto-tags & routes every ticket
  • • Sentiment & intent on autopilot
  • • Store Intelligence: daily insights
  • • Shipping-risk alerts before refunds
Business$299/month

3-day free trial

  • • Everything in Pro, plus:
  • • Fully automated AI auto-replies
  • • AI answers grounded in your KB
  • • AI chatbot & live chat widget
  • • Branded customer support portal
Enterprise$599/month
  • • Everything in Business, plus:
  • • Unlimited seats, stores & convos
  • • 100,000 emails per month
  • • Volume discounts on AI credits
  • • Multi-brand command center
What does InboxServe do?

InboxServe helps merchants automate support intake, organize requests, and resolve customer issues with better store context.

  • Shipping risk and chargeback alerts
  • Full customer profiles with order history and spend
  • Let customers contact your store through a branded support portal
  • Automated refunds and order alerts.
  • AI chatbot with live agent escalation

Features

HelpdeskEmailLive chatChatbotSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingOrder trackingCustomer notificationsMulti-store
Review history
Daily review count on the Shopify App Store
3+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#56▼18

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#29 of 161
Review percentile
83th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for InboxServe
GmailSlack
Apps similar to InboxServe
The App Store's own "more apps like this" for InboxServe
Tidio: AI Chatbot & Live Chat
4.8(1,340)

Free plan available

QuickCEP: AI Support Agent
4.9(55)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(704)

Free trial available

Frequently asked questions

InboxServe helps merchants automate support intake, organize requests, and resolve customer issues with better store context. It's a helpdesk tool for ecommerce stores.