HumanTouch

Shopify helpdesk app by Human Touch Technologies Inc.·Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust

Snapshot

#111of 196 inHelpdesk

HumanTouch is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jul 1, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $39/mo

free_trial

Built for Shopify

No

Years live

0

launched Jun 22, 2026

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where HumanTouch sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#111

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What HumanTouch has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-30name: set to HumanTouch: Helpdesk & Chattagline: set to Customer Support Platform with V…description: set to We believe Customer Support shou…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to free_trialpricing_tiers: set to Human Enabled (+2 more)primary_price_value: set to 39categories: set to Helpdesklaunched_at: set to Jun 22, 2026works_with: set to Shopify AdminJun 13, 26Jun 23, 26Jul 4, 26

Works With · Jul 1

set to Shopify Admin

Launched At · Jul 1

set to Jun 22, 2026

Categories · Jul 1

set to Helpdesk

PricingIdentity & listingCadence

Plans

HumanTouch pricing tiers.

Human Enabled

$39/month

  • Up to 3 verified support agents
  • Up to 500 tickets/month
  • Unified inbox — email, chat, and social
  • Live Chat & Extended Shopify Actions
  • Up to 300 Hewie AI Assists/mth

Human Empowered

$99/month

  • Up to 10 Verified Support Agents
  • Up to 2,500 tickets/month
  • 1,500 Hewie AI Assists Included
  • Advanced Routing & Automations
  • Performance Dashboard & CSAT Tracking
  • Plus Everything in Human Enabled

Human Unleashed

$299/month

  • Unlimited Verified Support Agents
  • Up to 10,000 tickets/month, then 0.05c
  • Up to 5,000 Hewie AI Assists/mth
  • Dedicated Onboarding Specialist
  • Plus Everything in Human Empowered

Capabilities

What HumanTouch can do.

The 23 capabilities HumanTouch lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

8
  • Email
  • Live chat
  • Chatbot
  • Social media
  • Self-service
  • Help center
  • Contact form
  • FAQs

Workflow automation

15
  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Escalation
  • Tagging
  • Order tracking
  • Customer notifications
  • Feedback surveys
  • Analytics
  • Reports

FAQ

HumanTouch — frequently asked questions.

What is HumanTouch on Shopify?
HumanTouch, officially listed on the Shopify App Store as HumanTouch: Helpdesk & Chat, is a Shopify app in the Helpdesk category. We believe Customer Support should always have a HumanTouch. Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send. Handle repetitive inquires with automations, and save time with saved replies + internal notes.
How much does HumanTouch cost?
HumanTouch has 3 paid plans on the Shopify App Store, starting at $39/month and going up to $299/month.
Is HumanTouch free?
No, HumanTouch is a paid Shopify app. Plans start at $39/month on the Shopify App Store.
When was HumanTouch launched?
HumanTouch launched on June 22, 2026.
Is HumanTouch Built for Shopify?
HumanTouch does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best HumanTouch alternatives?
Merchants commonly compare HumanTouch with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running HumanTouch.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track HumanTouch — free Start free

Prefer the source? View HumanTouch on the Shopify App Store ↗