OngoingAI

HumanTouch usage & market intelligence

Shopify rating

5.0 ★

2 reviews

Pricing
Free plan available
Basic HumanFree
  • • Human2Human connection is always free
  • • Free Chat Widget for your Storefront
  • • Offline messages stored in your inbox
  • • Up to 50 most recent conversations
  • • 1 Verified Human User
Human Enabled$39/month
  • • Up to 3 verified support agents
  • • Up to 500 tickets/month
  • • Unified inbox — email, chat, and social
  • • Live Chat & Extended Shopify Actions
  • • Up to 300 Hewie AI Assists/mth
Human Empowered$99/month
  • • Up to 10 Verified Support Agents
  • • Up to 2,500 tickets/month
  • • 1,500 Hewie AI Assists Included
  • • Advanced Routing & Automations
  • • Performance Dashboard & CSAT Tracking
Human Unleashed$299/month
  • • Unlimited Verified Support Agents
  • • Up to 10,000 tickets/month, then 0.05c
  • • Up to 5,000 Hewie AI Assists/mth
  • • Dedicated Onboarding Specialist
  • • Plus Everything in Human Empowered
About HumanTouch: Helpdesk & Chat

HumanTouch is a Shopify help desk built for trust: real human support across email, chat & social with transparency your customers will love.

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#50▼1

As of 2026-08-17

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#29 of 145
Review percentile
81th
Rating percentile
100th
On the App Store
0.2 yrs
Works with
Integrations listed for HumanTouch: Helpdesk & Chat
Shopify Admin

Frequently asked questions

HumanTouch is a Shopify help desk built for trust: real human support across email, chat & social with transparency your customers will love. It's a helpdesk tool for ecommerce stores.