OngoingAI

HumanTouch usage & market intelligence

Shopify rating

5.0 ★

3 reviews

Pricing
Free plan available
Basic HumanFree
  • • Human2Human connection is always free
  • • Free Chat Widget for your Storefront
  • • Offline messages stored in your inbox
  • • Up to 50 most recent conversations
  • • 1 Verified Human User
Human Enabled$39/month

14-day free trial

  • • Up to 3 verified support agents
  • • Up to 500 tickets/month
  • • Unified inbox — email, chat, and social
  • • Live Chat & Extended Shopify Actions
  • • Up to 300 Hewie AI Assists/mth
Human Empowered$99/month

14-day free trial

  • • Up to 10 Verified Support Agents
  • • Up to 2,500 tickets/month
  • • 1,500 Hewie AI Assists Included
  • • Advanced Routing & Automations
  • • Performance Dashboard & CSAT Tracking
Human Unleashed$299/month

14-day free trial

  • • Unlimited Verified Support Agents
  • • Up to 10,000 tickets/month, then 0.05c
  • • Up to 5,000 Hewie AI Assists/mth
  • • Dedicated Onboarding Specialist
  • • Plus Everything in Human Empowered
What does HumanTouch do?

HumanTouch is a Shopify help desk built for trust: real human support across email, chat & social with transparency your customers will love.

  • Unified Inbox: Email, Chat & Social all in one place.
  • Live Chat: Respond to customers in real-time with real verified humans.
  • Transparent AI: verified human agents are supported by AI that learns your store
  • Knowledge Base: Easily publish self-serve articles to your knowledge base.
  • Automations & Saved Replies: Create selfserve options to decrease ticket volume.

Features

HelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingOrder trackingCustomer notificationsFeedback surveysAnalyticsReports
Review history
Daily review count on the Shopify App Store
3+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#50

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#30 of 161
Review percentile
82th
Rating percentile
100th
On the App Store
0.2 yrs
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Frequently asked questions

HumanTouch is a Shopify help desk built for trust: real human support across email, chat & social with transparency your customers will love. It's a helpdesk tool for ecommerce stores.