HelpMate ‑ FAQ & Help Center

Shopify faq app by GroPulse·Improves user convenience by adding a help button to the store. It reduces support and tickets.

Snapshot

5.00(1 reviews)#45of 116 inFAQ

Ongoing.AI tracks HelpMate ‑ FAQ & Help Center daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesFAQ

Rating

5.00

1 reviews

Pricing

Free

free

Built for Shopify

No

Years live

3

launched May 17, 2023

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where HelpMate ‑ FAQ & Help Center sits day-by-day in FAQ.

Position across the FAQ page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full FAQ leaderboard →

#67#69#71#72#74May 28May 30Jun 2Jun 4Jun 7HelpMate ‑ FAQ & Help Center · #71
Best position observed: #68. HelpMate ‑ FAQ & Help Center slipped 2 positions over the window.

Catalog position

Where HelpMate ‑ FAQ & Help Center sits in the App Store.

Rank and percentile inside the FAQ category — the competitive shape of the niche around this app.

Rank in FAQ

#45

of 116 active apps

Review count percentile

59th

vs category siblings

Rating percentile

78th

vs category siblings

Years on App Store

3

since 2023

Listing change cadence

What HelpMate ‑ FAQ & Help Center has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-18 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-26works_with: none → Shopify Adminshopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-27 → 2026-06-29

Shopify Lastmod · Jun 28

2026-06-26 → 2026-06-27

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Finally! A simple and elegant FAQ app that will allow embedded links to open in the same window instead of spawning a new tab. It took three other app installs, unhelpful help desks, and uninstalls to get here -- despite this function being such a simple thing to include. Thank you!”
    Culimer Equipment LLC · 5★ · 2024-05-22

    Plans

    HelpMate ‑ FAQ & Help Center pricing tiers.

    Free

    Free

    • Organize FAQs by Category
    • Floating FAQ Button on Storefront

    FAQ

    HelpMate — frequently asked questions.

    What is HelpMate on Shopify?
    HelpMate, officially listed on the Shopify App Store as HelpMate ‑ FAQ & Help Center, is a Shopify app in the FAQ category. The "HelpMate - FAQ & Help Center" app is designed to enhance user convenience. It allows you to place a floating button on the storefront, enabling customers to access frequently asked questions with a single click. By utilizing this simple app, you can efficiently help your clients by placing the common frequently asked questions and their answers. Therefore, this app reduces support calls, tickets, and the time you and your customers invest in resolving queries. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does HelpMate cost?
    HelpMate is free to install and use on Shopify — there are no paid plans on this app.
    Is HelpMate free?
    Yes — HelpMate is free to install and use on Shopify. There are no paid plans.
    When was HelpMate launched?
    HelpMate launched on May 17, 2023 — over 3 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is HelpMate Built for Shopify?
    HelpMate does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best HelpMate alternatives?
    Merchants commonly compare HelpMate with Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat, HelpHub FAQ Page, Product FAQs, and EasySlide Accordion tabs & FAQ. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    Vegahub Technology Inc.

    Moose AI Chatbot & Live Chat

    5.00★486

    Avocados Lab

    HelpHub FAQ Page, Product FAQs

    5.00★211

    NexusMedia

    EasySlide Accordion tabs & FAQ

    5.00★163
    Browse more inAll FAQ apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running HelpMate ‑ FAQ & Help Center.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track HelpMate ‑ FAQ & Help Center — free Start free

    Prefer the source? View HelpMate ‑ FAQ & Help Center on the Shopify App Store ↗