OngoingAI

HelpBird usage & market intelligence

Pricing
Free plan available
FreeFree
  • • Live chat widget
  • • Up to 50 conversations / month
  • • Shared agent inbox
  • • Auto-greeting / welcome message
  • • 1 agent seat
Starter$3/month

14-day free trial

  • • Everything in Free, plus:
  • • Unlimited conversations (no monthly cap)
  • • Agent inbox + auto-greeting
  • • Email support
Basic$9/month

14-day free trial

  • • Everything in Starter, plus:
  • • Multiple agent seats
  • • Saved replies (macros)
  • • Assignment & internal notes
  • • CSAT ratings + email transcripts
Pro$29/month

14-day free trial

  • • Everything in Basic, plus:
  • • AI auto-reply — answers FAQs, deflects t
  • • Support analytics (volume, response time
  • • Webhooks + JWT auth (Slack / Zapier)
  • • Conversation tags & full history
What does HelpBird do?

HelpBird adds a live chat to your storefront and brings every conversation into one shared inbox, so your team answers shoppers together instead of...

  • Live chat on every page of your store, enabled with one click on any theme.
  • Shared inbox to assign, note, tag and resolve shopper conversations as a team.
  • HelpBird AI drafts and auto-sends replies to common questions.
  • Saved replies to answer repeat questions in one tap.
  • Built-in help center so shoppers find answers before they ask.

Features

ChatAI chatbotsLive chatEmail chatFile uploadMulti-languageBehavior trackingAgent analyticsEncryptionFAQsGreetingsQuick repliesColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesAI summariesAuto-assignRule-based triggersCustomer notificationsAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Chat on the App Store
Rank by reviews
#621 of 866
Review percentile
28th
Rating percentile
61th
On the App Store
0.2 yrs
Works with
Integrations listed for HelpBird
Shopify Admin
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Frequently asked questions

HelpBird adds a live chat to your storefront and brings every conversation into one shared inbox, so your team answers shoppers together instead of... It's a chat tool for ecommerce stores.