Returns and exchanges · refreshed Jun 12, 2026
Frate Returns and Protection for Shopify
by Frate · Returns management software with AI verification, personalized exchanges, resale, and POS support.
6 reviews, 5.00★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
5.00
6 reviews
Pricing
From $0/mo
freemium
Built for Shopify
No
Years live
3
launched Feb 16, 2023
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Catalog position
Where Frate Returns and Protection sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#55
of 167 active apps
Review count percentile
67th
vs category siblings
Rating percentile
70th
vs category siblings
Years on App Store
3
since 2023
Listing change cadence
What Frate Returns and Protection has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-05-31 → 2026-06-10
Shopify Lastmod · Jun 2
2026-05-24 → 2026-05-31
Shopify Lastmod · May 30
set to 2026-05-24
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive100% · 9
- Neutral0% · 0
- Negative0% · 0
“The customer service and user experience on this app is amazing. They truly care about making sure it's set up best for your storefront. The team is devoted to making the best app for its users & takes in input and feedback on how to develop the best solution to battle the issue with returns online. OH and the image verification feature is amazing as we can check out the condition of the items before creating a return label. Gives us more feedback on the product and streamlines the process saving time and money going into this.”
Top themes
Plans
Frate Returns and Protection pricing tiers.
Returns + Protect
Free to install
- Free returns software
- All Frate features
- Funded by Package Protection
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Frate Returns and Protection.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Frate Returns and Protection on the Shopify App Store ↗