OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
7 reviews
Pricing
Free to install
Returns + Protect
Free to install
  • • Free returns software
  • • All Frate features
  • • Funded by Package Protection
What does Frate Returns and Protection do?

Frate is an automated peer-to-peer returns solution. Demonstrate your commitment to sustainability while also saving money on every return.

  • AI image verification to reduce poor condition returns.
  • Variant and new product exchanges with AI-powered personalizations.
  • Branded returns and exchanges portal and customized emails.
  • Branded resale to help resell returns that are ineligible to be returned.
  • Embedded Shopify POS app to streamline in-store returns and unify returns data.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
7+1 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other
    #27▼10
  • Returns and exchanges
    #128▼1

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#43 of 183
Review percentile
77th
Rating percentile
100th
On the App Store
3.6 yrs
Works with
Integrations listed for Frate Returns and Protection
Shopify POSGorgiasHappy ReturnsPOSShipHeroUSPSZowie
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Frequently asked questions

Frate is an automated peer-to-peer returns solution. Demonstrate your commitment to sustainability while also saving money on every return. It's a returns and exchanges tool for ecommerce stores.