Frate Returns and Protection

Shopify returns and exchanges app by Frate·Returns management software with AI verification, personalized exchanges, resale, and POS support.

Snapshot

5.00(6 reviews)#62of 186 inReturns and exchanges

Ongoing.AI tracks Frate Returns and Protection daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchanges

Rating

5.00

6 reviews

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

3

launched Feb 16, 2023

Last updated

Jul 3, 2026

Shopify listing

Catalog position

Where Frate Returns and Protection sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#62

of 186 active apps

Review count percentile

66th

vs category siblings

Rating percentile

69th

vs category siblings

Years on App Store

3

since 2023

Listing change cadence

What Frate Returns and Protection has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-12 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02shopify_lastmod: 2026-07-02 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-07-02 → 2026-07-03

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(6 reviews)
  • 100%positive9
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “The customer service and user experience on this app is amazing. They truly care about making sure it's set up best for your storefront. The team is devoted to making the best app for its users & takes in input and feedback on how to develop the best solution to battle the issue with returns online. OH and the image verification feature is amazing as we can check out the condition of the items before creating a return label. Gives us more feedback on the product and streamlines the process saving time and money going into this.”
    Hairstrong · 5★ · 2023-10-27

    Plans

    Frate Returns and Protection pricing tiers.

    Returns + Protect

    Free to install

    • Free returns software
    • All Frate features
    • Funded by Package Protection

    Capabilities

    What Frate Returns and Protection can do.

    The 25 capabilities Frate Returns and Protection lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Return options

    10
    • Automated refunds
    • Manual refunds
    • Exchanges
    • Replacements
    • In-store returns
    • QR codes
    • Gift cards
    • Store credit
    • Gift returns
    • Discount codes

    Return management

    15
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return reasons
    • Multi-language
    • Shipping labels
    • Return tracking
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    FAQ

    Frate Returns and Protection — frequently asked questions.

    What is Frate Returns and Protection on Shopify?
    Frate Returns and Protection is a Shopify app in the Returns and exchanges category. Frate helps Shopify merchants reduce return costs and boost revenue with automated returns management. The app supports personalized product exchanges, AI image verification, branded resale for returned items, and point-of-sale return handling. It averages 5.00 out of 5 across 6 merchant reviews on the Shopify App Store.
    How much does Frate Returns and Protection cost?
    Frate Returns and Protection is priced at $0/month on the Shopify App Store.
    When was Frate Returns and Protection launched?
    Frate Returns and Protection launched on February 16, 2023 — over 3 years on the Shopify App Store. In that time it has gathered 6 merchant reviews.
    Is Frate Returns and Protection Built for Shopify?
    Frate Returns and Protection does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Frate Returns and Protection alternatives?
    Merchants commonly compare Frate Returns and Protection with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and ShipStation. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,174

    Known for: ease-of-use

    AfterShip

    AfterShip Returns & Exchanges

    4.70★1,270

    Known for: customer-support

    Appsdart Solutions Private Limited

    Return Prime:Return & Exchange

    4.80★735

    Known for: customer-support

    ShipStation

    ShipStation

    4.20★669

    Known for: customer-support

    Browse more inAll Returns and exchanges apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Frate Returns and Protection.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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    Prefer the source? View Frate Returns and Protection on the Shopify App Store ↗