OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • AI support widget
  • • Knowledge base answers
  • • Ticket inbox
  • • Live chat with handoff
Pro
$29/month
  • • Everything in Free
  • • Email ticketing
  • • Slack and Discord channels
  • • Remove DeskCrew branding
  • • Bigger AI allowance
Team
$79/month
  • • Everything in Pro
  • • Unlimited conversations
  • • Largest AI allowance
  • • CSAT surveys and reports
  • • Priority support
What does DeskCrew do?

Add live chat, AI answers grounded in your own help articles, email ticketing, and a help center to your Shopify store.

  • Live chat with AI answers grounded in your own help articles
  • Every AI-drafted email waits for your approval before a customer sees it
  • Chat, email, and contact forms land in one shared inbox
  • Public help center: knowledge base, changelog, and feedback board
  • Widget speaks 11 languages and can auto-match each visitor's browser

Features

ChatAI chatbotsLive chatEmail chatFAQsGreetingsColor and fontChat windowHelpdeskEmailAI responses
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #233▼2
  • Chat
    #926▲2

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#825 of 891
Review percentile
8th
Rating percentile
61th
On the App Store
0.1 yrs
Works with
Integrations listed for DeskCrew: Live Chat & Helpdesk
AI agents via MCPDiscordEmailn8nOutbound webhooksSlack
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Frequently asked questions

Add live chat, AI answers grounded in your own help articles, email ticketing, and a help center to your Shopify store. It's a chat tool for ecommerce stores.