OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
5 reviews
Pricing
Free plan available
Free
Free
  • • 50 AI-handled conversations/month
  • • Shopify integration
  • • AI-generated email replies
  • • Basic analytics
Starter
$29/month
or $261/year and save 25%
  • • 250 AI-handled conversations / month
  • • AI replies 24/7
  • • Automatic translations
  • • Email performance dashboard
Growth
$89/month
or $801/year and save 25%
  • • 750 conversations / month
  • • Automatic ticket classification
  • • Return & refund detection
  • • Advanced analytics
  • • Priority processing
Professional
$299/month
or $2,691/year and save 25%
  • • 2,000 conversations / month
  • • Team collaboration
  • • Multi-team support
  • • API access
  • • Priority support
What does Copiwin Support do?

Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers o...

  • Automate responses for order status, tracking, return policies, and FAQs.
  • Automatically categorize incoming customer inquiries by topic and urgency.
  • Review, edit, and approve AI-generated draft responses before sending.
  • Deliver instant AI customer support directly on your storefront via live chat.
  • Track ticket volumes, AI resolution rates, and support performance metrics.

Features

HelpdeskEmailLive chatChatbotHelp centerAuto-replyResponse templatesAI responsesTicketingUnified inboxEscalationOrder trackingMulti-languageMulti-storeAnalyticsChatAI chatbotsEmail chatReal-time translationAgent analyticsDiscountsFAQsGreetingsQuick repliesReview requestsOrder updatesColor and fontChat windowWelcome messagesChat buttonsAgent avatar
Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#23
  • Chat#89

As of 2026-09-25

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#22 of 162
Review percentile
87th
Rating percentile
100th
On the App Store
0.1 yrs
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Frequently asked questions

Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers o... It's a helpdesk tool for ecommerce stores.