OngoingAI

Copiwin Support usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 50 AI-handled conversations/month
  • • Shopify integration
  • • AI-generated email replies
  • • Basic analytics
Starter$29/month
  • • 500 AI-handled conversations / month
  • • AI replies 24/7
  • • Automatic translations
  • • Email performance dashboard
Growth$79/month
  • • 3,000 AI-handled conversations / month
  • • Everything on starter plan
  • • Automatic ticket classification
  • • Return & refund detection
  • • Advanced analytics
Professional$149/month
  • • 15,000 AI-handled conversations / month
  • • Everything on growth plan
  • • Multi-team support
  • • Team collaboration
  • • API access
What does Copiwin Support do?

Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers o...

  • Automate responses for order status, tracking, return policies, and FAQs.
  • Automatically categorize incoming customer inquiries by topic and urgency.
  • Review, edit, and approve AI-generated draft responses before sending.
  • Deliver instant AI customer support directly on your storefront via live chat.
  • Track ticket volumes, AI resolution rates, and support performance metrics.

Features

HelpdeskEmailLive chatChatbotHelp centerAuto-replyResponse templatesAI responsesTicketingUnified inboxEscalationOrder trackingMulti-languageMulti-storeAnalyticsChatAI chatbotsEmail chatReal-time translationAgent analyticsDiscountsFAQsGreetingsQuick repliesReview requestsOrder updatesColor and fontChat windowWelcome messagesChat buttonsAgent avatar
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#91▼23

Tracked daily · last 27 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#147 of 161
Review percentile
9th
Rating percentile
65th
On the App Store
0.1 yrs
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Frequently asked questions

Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers o... It's a helpdesk tool for ecommerce stores.