OngoingAI

Copiwin Support usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
From $29/month
Starter$29/month
  • • 500 AI-handled conversations / month
  • • AI replies 24/7
  • • Automatic translations
  • • Email performance dashboard
Growth$79/month
  • • 3,000 AI-handled conversations / month
  • • Everything on starter plan
  • • Automatic ticket classification
  • • Return & refund detection
  • • Advanced analytics
Professional$149/month
  • • 15,000 AI-handled conversations / month
  • • Everything on growth plan
  • • Multi-team support
  • • Team collaboration
  • • API access
Enterprise$399/month
  • • 50,000 AI-handled conversations / month
  • • Everything on professional plan
  • • Dedicated infrastructure
  • • Custom integrations
  • • Dedicated account manager
What does Copiwin Support do?

Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers o...

  • Automate responses for order status, tracking, return policies, and FAQs.
  • Automatically categorize incoming customer inquiries by topic and urgency.
  • Review, edit, and approve AI-generated draft responses before sending.
  • Deliver instant AI customer support directly on your storefront via live chat.
  • Track ticket volumes, AI resolution rates, and support performance metrics.

Features

HelpdeskEmailLive chatChatbotHelp centerAuto-replyResponse templatesAI responsesTicketingUnified inboxEscalationOrder trackingMulti-languageMulti-storeAnalyticsChatAI chatbotsEmail chatReal-time translationAgent analyticsDiscountsFAQsGreetingsQuick repliesReview requestsOrder updatesColor and fontChat windowWelcome messagesChat buttonsAgent avatar
Review history
Daily review count on the Shopify App Store
1+1 · 6d~0.2/day· Rating 0.0★ → 5.0★
Aug 15Aug 20

Daily tracking from Aug 10, 2026 through today · 6 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#68 on Aug 20 → #70 on Aug 21 · 2 observed days#70▼2

Tracked daily · last 2 days · as of 2026-08-21

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#50 of 146
Review percentile
66th
Rating percentile
100th
On the App Store
0 yrs
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Frequently asked questions

Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers o... It's a helpdesk tool for ecommerce stores.