OngoingAI

Chililabs usage & market intelligence

Shopify rating

4.6 ★

5 reviews

Pricing
Free trial available
Starter$29/month

15-day free trial

  • • Upto 250 tickets
  • • Custom support domain
  • • Connect multiple support inboxes
  • • Team shift scheduling
  • • Smart ticket assignment
Growth$59/month

15-day free trial

  • • Upto 1000 tickets
  • • Everything in Starter
  • • AI-powered draft replies
  • • AI replies trained on store policies
Pro$99/month

15-day free trial

  • • Upto 2500 tickets
  • • Usage based pricing over 2500 tickets
  • • Everything in Growth
  • • Priority support setup
What does Chililabs do?

Amazon style single entry point for all queries with AI-powered Shopify help desk for managing support tickets,.

  • AI-powered ticket management for customer emails and support requests
  • Smart ticket routing, assignment, and team collaboration workflows
  • Support analytics and performance tracking from a unified dashboard
  • Guided issue tree for accurate ticket routing

Features

HelpdeskEmailChatbotContact formFAQsAuto-replyAI responsesAI summariesTicketingUnified inboxAuto-assignEscalationOrder trackingCustomer notificationsFeedback surveysMulti-storeAnalytics
Review history
Daily review count on the Shopify App Store
5+2 · 26d~0.1/day· Rating 4.5★ → 4.6★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#45 on Aug 15 → #52 on Sep 5 · 22 observed days#52▼7

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#20 of 155
Review percentile
88th
Rating percentile
74th
On the App Store
0.1 yrs
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Frequently asked questions

Amazon style single entry point for all queries with AI-powered Shopify help desk for managing support tickets,. It's a helpdesk tool for ecommerce stores.