OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
4.6 ★
5 reviews
Pricing
Free trial available
Starter
$29/month
15-day free trial
  • • Upto 250 tickets
  • • Custom support domain
  • • Connect multiple support inboxes
  • • Team shift scheduling
  • • Smart ticket assignment
Growth
$59/month
15-day free trial
  • • Upto 1000 tickets
  • • Everything in Starter
  • • AI-powered draft replies
  • • AI replies trained on store policies
Pro
$99/month
15-day free trial
  • • Upto 2500 tickets
  • • Usage based pricing over 2500 tickets
  • • Everything in Growth
  • • Priority support setup
What does Chililabs do?

Amazon style single entry point for all queries with AI-powered Shopify help desk for managing support tickets,.

  • AI-powered ticket management for customer emails and support requests
  • Smart ticket routing, assignment, and team collaboration workflows
  • Support analytics and performance tracking from a unified dashboard
  • Guided issue tree for accurate ticket routing

Features

HelpdeskEmailChatbotContact formFAQsAuto-replyAI responsesAI summariesTicketingUnified inboxAuto-assignEscalationOrder trackingCustomer notificationsFeedback surveysMulti-storeAnalytics
Review history
Daily review count on the Shopify App Store
5+2 · 30d~0.1/day· Rating 4.5★ → 4.6★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #57▼7

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#21 of 162
Review percentile
88th
Rating percentile
73th
On the App Store
0.2 yrs
Works with
Integrations listed for Chililabs: AI Customer Support
CheckoutCustomer accounts
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Frequently asked questions

Amazon style single entry point for all queries with AI-powered Shopify help desk for managing support tickets,. It's a helpdesk tool for ecommerce stores.