OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 50 AI conversations (lifetime)
  • • 100 product training items
  • • 20 URL & file uploads
  • • 1 agent · Email + live chat
  • • FAQ page · 90-day
Basic
$29.99/month
7-day free trial · or $299.99/year and save 17%
  • • 50 AI conversations / month (hard cap)
  • • 500 product training items
  • • 3 agents · Email + live chat
  • • Human handoff · 12-month history
  • • Basic analytics · 7-day trial
Growth
$79.99/month
7-day free trial · or $799.99/year and save 17%
  • • 300 AI conversations / month (hard cap)
  • • 5,000 product training items
  • • 10 agents · WhatsApp self-connect
  • • Behavior sales cards · advanced analytic
  • • Priority support
Enterprise
$159.99/month
7-day free trial · or $1,599.99/year and save 17%
  • • 700 AI conversations / month (hard cap)
  • • 10,000+ knowledge items
  • • Unlimited agents · full channels
  • • Returns in chat · dedicated advisor
  • • Mobile inbox · brand deep customization
What does ChatMate do?

AI-powered live chat that answers product questions 24/7. Unified inbox for chat, email, and social. Free plan available.

  • 24/7 AI chat trained on your products, policies, and FAQs
  • Analytics to track conversations, resolution, and sales influence
  • FAQ help center that deflects repetitive questions before they reach you
  • Theme chat widget installable from the Shopify theme editor
  • Unified inbox for live chat, email, Messenger, and Instagram

Features

ChatAI chatbotsLive chatSMSEmail chatSocial mediaFile uploadMulti-languageReal-time translationPush notificationsCallbackBehavior trackingAgent analyticsEncryptionCustomer insightsCOD verificationDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarFAQAI generation
Review history
Daily review count on the Shopify App Store
0±0 · 23d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 23 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • FAQ
    #121
  • Chat
    #871▲6

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#836 of 889
Review percentile
6th
Rating percentile
61th
On the App Store
0.1 yrs
Works with
Integrations listed for ChatMate ‑ AI Chatbot & Inbox
Admin GraphQL APICatalog Knowledge SyncOrder Status TrackingRecurring Billing APIStorefront Chat WidgetTheme App Extension
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Frequently asked questions

AI-powered live chat that answers product questions 24/7. Unified inbox for chat, email, and social. Free plan available. It's a chat tool for ecommerce stores.