Retain AI

Shopify email marketing app by Chatdesk Inc DBA Remarkable AI·Send winback emails generated by AI to drive revenue. Increase customer retention with no work.

Snapshot

4.00(17 reviews)#73of 378 inEmail marketing

Ongoing.AI tracks Retain AI daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesEmail marketing

Rating

4.00

17 reviews

Pricing

Free

free

Built for Shopify

No

Years live

6

launched Jun 17, 2020

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#17#17#17#16#165.003.752.501.250.00May 28May 30Jun 1Jun 3Jun 6Total reviewsRating (0–5)
Retain AI added 0 reviews over the last 28 days.

Catalog position

Where Retain AI sits in the App Store.

Rank and percentile inside the Email marketing category — the competitive shape of the niche around this app.

Rank in Email marketing

#73

of 378 active apps

Review count percentile

81th

vs category siblings

Rating percentile

57th

vs category siblings

Years on App Store

6

since 2020

Listing change cadence

What Retain AI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+15shopify_lastmod: 2026-06-08 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 21, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-26 → 2026-06-29

Shopify Lastmod · Jun 27

2026-06-21 → 2026-06-26

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.00(17 reviews)
  • 95%positive18
  • 0%neutral0
  • 5%negative1

Top themes

    What merchants praise

    “We have had a great experience working with all team members of Retain AI. The tech's ability to personalize email messages is unlike anything else I have seen.”
    For Love & Lemons · 5★ · 2026-05-01

    Capabilities

    What Retain AI can do.

    The 29 capabilities Retain AI lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Campaign types

    19
    • Email campaigns
    • Discounts
    • Rewards
    • Promotions
    • Upsell emails
    • Cross-sell emails
    • Cart emails
    • Checkout emails
    • Abandoned cart
    • Browse abandonment
    • Welcome emails
    • Follow-up emails
    • Back-in-stock emails
    • Win-back emails
    • Product recommendations
    • Subscriptions
    • Product reviews
    • Surveys
    • Custom campaigns

    Managing campaigns

    10
    • Templates
    • AI generation
    • Triggers and rules
    • Automations
    • Targeting
    • Segmentation
    • Tracking
    • Analytics
    • A/B testing
    • APIs and webhooks

    FAQ

    Retain AI — frequently asked questions.

    What is Retain AI on Shopify?
    Retain AI, officially listed on the Shopify App Store as Retain AI: Winback emails, is a Shopify app in the Email marketing category. Retain AI is a fully automated way for consumer brands on Shopify to turn one-time shoppers into repeat customers. It creates and sends 1:1 emails to your customers, bringing them back to shop again. Each email is tailored to that customer’s purchase history, and the email is complete with a custom image. Brands see conversion rates on these 1:1 emails that far surpass typical email marketing campaigns. It averages 4.00 out of 5 across 17 merchant reviews on the Shopify App Store.
    How much does Retain AI cost?
    Retain AI is free to install and use on Shopify — there are no paid plans on this app.
    Is Retain AI free?
    Yes — Retain AI is free to install and use on Shopify. There are no paid plans.
    When was Retain AI launched?
    Retain AI launched on June 17, 2020 — over 6 years on the Shopify App Store. In that time it has gathered 17 merchant reviews.
    Is Retain AI Built for Shopify?
    Retain AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Retain AI alternatives?
    Merchants commonly compare Retain AI with Shopify Flow, Pop Convert, SendWILL Popup Email Marketing, and Privy. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Flow

    4.70★11,368

    Known for: performance

    Pop Convert

    Pop Convert ‑ Pop Ups, Banners

    4.90★8,304

    Known for: pricing

    SendWILL

    SendWILL Popup Email Marketing

    4.90★7,080

    Known for: customer-support

    Privy Operations

    Privy ‑ Email, SMS & Pop Ups

    4.50★4,038

    Known for: billing-issues

    Browse more inAll Email marketing apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Retain AI.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Retain AI

    Prefer the source? View Retain AI on the Shopify App Store ↗