OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Arbyn Starter
Free
  • • 150 AI conversations a month, free
  • • Unlimited Human conversations (always)
  • • Cancels, refunds, reships, gift cards
  • • Updates shipping address on its own
  • • Replies in your customer's own language
Arbyn Growth
$59/month
or $600/year and save 15%
  • • 500 AI conversations, chat + email
  • • Unlimited Human conversations (always)
  • • Cancels, refunds, reships, gift cards
  • • Updates shipping address on its own
  • • Replies in your customer's own language
Arbyn Agent
$99/month
or $990/year and save 17%
  • • Unlimited AI conversations, chat + email
  • • Unlimited Human conversations (always)
  • • Connect support email to handle tickets
  • • Updates shipping address on its own
  • • Replies in your customer's own language
What does Arbyn do?

Arbyn is an AI customer support agent for Shopify. Handles live chat, email support, tickets, refunds, returns & order actions. Turns support into sales.

  • AI customer support for live chat & email tickets across channels
  • Auto-updates shipping addresses, order tickets and applies discounts on its own
  • Handles returns, refunds, cancellations, store credit & gift cards with approval
  • Handle WISMO, Tracks order status, gift cards, and starts returns automatically
  • AI sales agent: Automaticallybuilds bundles & upsells that turn chat into sales

Features

ChatAI chatbotsLive chatEmail chatSocial mediaFile uploadMulti-languageAgent analyticsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellSurveysColor and fontChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentAgent avatarHelpdeskEmailChatbotSelf-serviceAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationOrder trackingCustomer notifications
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #242▼97
  • Chat
    #965▼384

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#781 of 889
Review percentile
12th
Rating percentile
61th
On the App Store
0.2 yrs
Works with
Integrations listed for Arbyn: AI Customer Support
GmailGoogle AnalyticsGoogle SheetsKlaviyoMetaOutlook
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Frequently asked questions

Arbyn is an AI customer support agent for Shopify. Handles live chat, email support, tickets, refunds, returns & order actions. Turns support into sales. It's a chat tool for ecommerce stores.