OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free trial available
Basic Plan
$29/month
7-day free trial
  • • 500 tickets & 1500 messages / month
  • • AI replies & knowledge base included
  • • Email & live chat channels
  • • 3 seats
Pro Plan
$79/month
7-day free trial
  • • Everything in Basic
  • • 1500 tickets & 4500 messages / month
  • • 10 seats
  • • Automations & custom integrations
  • • 1:1 Slack Support
What does Aigento do?

Aigento brings every customer conversation — email, live chat, and contact forms — into one calm queue, with the matching Shopify order alongside i...

  • Unified inbox for email, chat, and contact forms — with live Shopify context
  • AI triage and grounded drafts from your knowledge base and order history
  • Approve every send, or auto-send per workflow with confidence gates
  • Visual automations with honest dry-runs: reads execute, sends stay gated
  • Smart knowledge base flags gaps, contradictions, and stale articles

Features

HelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-languageMulti-storeAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #97▼2

Tracked daily · last 7 days · as of 2026-09-24

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#150 of 162
Review percentile
8th
Rating percentile
64th
On the App Store
0.1 yrs
Works with
Integrations listed for Aigento ‑ AI Helpdesk Solution
AgentsAnthropicClaudeEmailLLMOpenAI
Apps similar to Aigento
The App Store's own "more apps like this" for Aigento
Tidio: AI Chatbot & Live Chat
4.8(1,341)

Free plan available

QuickCEP: AI Support Agent
4.9(57)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(705)

Free trial available

Frequently asked questions

Aigento brings every customer conversation — email, live chat, and contact forms — into one calm queue, with the matching Shopify order alongside i... It's a helpdesk tool for ecommerce stores.