OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Free
Free
  • • 100 inbound emails, once
  • • AI email agent with order lookups
  • • Tiered refund steps and store credit
  • • Spam filter
  • • Every language, auto-detected
Starter
$59/month
or $590/year and save 17%
  • • 250 inbound emails per 30 days
  • • Everything in Free
  • • Chargeback Shield
  • • Priority alerts (Email, Telegram, Slack)
  • • Product catalog sync
Growth
$169/month
or $1,690/year and save 17%
  • • 1,000 inbound emails per 30 days
  • • Everything in Starter
  • • Brand personality and custom tone
  • • Custom knowledge pages
  • • Advanced negotiation engine
Scale
$549/month
or $5,490/year and save 17%
  • • 5,000 inbound emails per 30 days
  • • Everything in Growth
  • • Dedicated support
  • • Yearly billing: two months free
What does Aiders do?

Aiders answers Shopify support email with your orders, tracking and store policies. Your team approves refunds and order changes. Test it in the playground.

  • Answer order and delivery questions using Shopify data and tracking updates.
  • Keep replies consistent with your store policies, brand voice and signature.
  • Review tickets and approve order actions from your support workspace.

Features

HelpdeskEmailAuto-replyAI responsesAI summariesTicketingEscalationTaggingSpam detectionOrder trackingMulti-languageMulti-storeAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 8d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 8 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #243▼14

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#161 of 162
Review percentile
1th
Rating percentile
64th
On the App Store
0 yrs
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Frequently asked questions

Aiders answers Shopify support email with your orders, tracking and store policies. Your team approves refunds and order changes. Test it in the playground. It's a helpdesk tool for ecommerce stores.