OngoingAI

Yappi usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
Free to installFree
  • • 100 AI replies/mo included
  • • In-chat cart & checkout
  • • 20+ widget skins
  • • 24/7 order tracking
  • • Smart FAQ engine
Growth$29/month

14-day free trial

  • • 2,000 AI replies/mo included
  • • And everything in Starter, plus:
  • • Custom knowledge control
  • • Brand voice & knowledge gaps
  • • Order resolution & resend receipts
Scale$99/month

14-day free trial

  • • 10,000 AI replies/mo included
  • • And everything in Growth, plus:
  • • 1:1 in-house design
  • • Dedicated routing & priority SLA
  • • Custom AI training & support
What does Yappi do?

Instant AI live chat with zero login or forms. Yappi answers product, shipping, and order questions 24/7 from your catalog and captures every shopper lead.

  • No shopper login or pre-chat forms — instant, friction-free customer chat
  • Automatic lead & email capture on every chat to recover abandoned visitors
  • 24/7 AI answers from your live catalog, stock inventory, and store policies
  • One-click human takeover in a shared team inbox with smart agent routing
  • In-chat product discovery with direct add-to-cart actions

Features

ChatAI chatbotsLive chatMulti-languageCart recoveryFAQsGreetingsProduct recommendationsOrder updatesCross-sellUpsellColor and fontChat windowWelcome messagesAgent avatarUpsell and cross-sellCart upsellCart drawerFrequently bought togetherBundlesAI recommendations
Review history
Daily review count on the Shopify App Store
1±0 · 26d· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#326 of 852
Review percentile
62th
Rating percentile
100th
On the App Store
0.2 yrs
Works with
Integrations listed for Yappi: Live Chat & AI Agent
Shopify AdminCheckout Flow SeamlesslyCustomer Emails CollectionsDiscount and PromotionLoyalty ProgramOrder TrackingProduct Catalog
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Frequently asked questions

Instant AI live chat with zero login or forms. Yappi answers product, shipping, and order questions 24/7 from your catalog and captures every shopper lead. It's a chat tool for ecommerce stores.